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I was very satisfied with the service. One especially important issue for me was the fact that many of the international rental agencies have an arbitrary upper age limit cutoff, maybe 70 or 75, which would have excluded me. My car was nothing special, but completely adequate for my purpose.
This was our second time using Empress and it was a very positive experience. We plan on renting from Empress on our next vacation in St. Maarten.
Overall very goof
Great rental experience. Fast and efficient.
the staff was very friendly
All staff was courteous & friendly. Car was just what we wanted.
My father Brian Quinn and I have been renting from Empress for YEARS. I arrived Sat Dec 26 with confirmation in hand (I booked the car MONTHS ago) I was told my car was "unavailable." I needed a car for our family of 6. Elias did NOTHING to solve the problem and ignored me. After an hour of trying to get his attention, we found our own solution with a person starting his own new car rental agency on SXM. Same thing happened to my father the next day. We will NEVER rent from Empress again!!
Everything was great - as usual - thanks!
I made a reservation for 4 weeks and upon arrival there was no car available and no attempt was made to get one.
Cars could be better.