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My most recent experiences with Empress have been very poor. Last week I made a reservation to pick up a car at the airport. Upon arrival I was told that there was no car for me, even though I had a reservation confirmation. The time before that the car I was given did not have a working trunk and the power steering went out as I was driving the car. I will not be using Empress in the future.
We have returned to this car rental place every year we visit St. Maarten. Thanks for the great service guys!
Reserved online. When I was ready to get the car, the staff at the office says that the online reservation doesn't mean a thing. So I did not get a car from empress car rental even though I reserved a car and wanted to get a car.
the first vehicle was not in a very good condition and the person at the office was not very helpful. After they change the car 3 days later it was ok.
Great customer service. Thorough email replies to make sure we had everything necessary.
great price, good car. Crazy drivers in SXM
great company, great price. friendly employees
Very helpful people and honest.
This was the 2nd attempt to rent from Empress and all were very bad experiences. Will never try them again. GO SOMEWHERE ELSE!!
Empress was recommended to me during a prior trip so I used them. Spent $650 - rented 2 cars. Both were shabby, 1 damaged in the front; 1 intermittently didn't go into gear; both suspensions were poor and brakes touchy. Felt unsafe driving them. Neither had full fuel; attendant marked the outgoing fuel levels arbitrarily, both cars on the same form, and even though I put in plenty of gas, they said it wasn't enough. Seemed like a scam. I doubt I will use or recommend Empress again.