REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Wonderful as always.
We were supposed to receive a Ford Explorer for our 6 person party but we're asked to take a Honda Pilot. It was ok with us as the Honda was a nice vehicle. After two days the Honda was returned because the rear AC wasn't working very well and anyone sitting in the back of the vehicle was really hot. Upon returning the Honda we received an Explorer for the remainder of the vacation. This was our 4th time renting from Empress and their team did a great job meeting our needs and requests.
The rate quote of $454.26 was acknowledged on check in and car pick up. However upon checking out the rate jumped to $612. There was no damage that occurred while we had the car. The person checking us back in actually looked for damage on the underside of the running boards. I have never checked for damage underneath a rental car. Almost like they knew some type of damage might have been there. Protesting credit card charge of excess amount.
Great car rental service in SXM. Staff is very friendly & courteous. Cars are great. I would highly recommend renting from Empress.
Always a great experience.
Staffs are very friendly and helpful
It would be helpful to let customers upfront that if you are an AUC student you do not get the student discount if you make a reservation. This was my first time hearing about this even though I have used this company for a year. This was very disappointing even though I had noted on my reservation that I was an AUC student.
Staff was super friendly and fast.
I recommend not paying the airport pickup fee, you can take one of the cabs that are waiting for less money, and then you aren't waiting for their shuttle to come get you, because as I just stated the cabs are already sitting there ready to go.
They greatest service yet than other car rentals. And their quality cars are great for price.