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Great experience. Quick, easy, and never had any problems with Empress.
Third rental from you and you justified my faith.
Very bad experience with this company.
Impolite, rude, insulting staff/ owner.
Bead up car.
We will never rent here again and spread the word!
Car was in good shape and seemed safe. Experience was good. Second time renting with this agency and both times were good experiences.
They did not have a record of our reservation, but I had printed out my confirmation. They tried to charge a lot more than our confirmation, but later agreed to what I had booked because I had the printed confirmation. The car was in terrible shape, which is the main reason I would book elsewhere next time. The staff was very nice and helpful.
Hi
Service was very good, however the car had allot of damage and had a very hard time climbing some of the hills, while traveling the island. Also the windshield wippers had seen better days.
Regards
Anthony Castelli
Absolutely no problems. A very positive experience.
Prompt, polite and courteous as always! Performance of car substandard. Surprised by this as I havebeen renting from Empress twice a year for 10 years. Issues with the car were resolved courteously. Will be renting from them again last week in October and 1st week in November.
AS ALWAYS GREAT QUALITY & SERVICE
Had an excellent experience, staff friendly, car was great... No problems, and I was nervous because renting a car in another country is always nerve racking. Good reviews on trip advisor led me to Empress; I will leave you a good review there. Everything went very smoothly. I sure appreciate that and would rent from you again.