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Everything was as expected. The only negative, and it was a very slight one was that after we were taken to the spot where the shuttle was to pick us up to take us to pick up the car, we had to wait about 10 minutes for it to arrive. But as I said that was only a slight negative and will have no effect on our decision to rent from Empress again. Everything was satisfactory or better.
Suggest that when renting from them that you really check the vehicle VERY closely as any minor thing that appears wrong will suddenly be yours to pay for. Despite the poor roads (huge pot holes and huge, uneven speed bumps) they do not consider anything to be "normal" wear and tear. Rented a Mustang convertible...fun, but a jeep or similar vehicle that has better ground clearance would have been more practical. Live and learn :-)
Great company and the staff are very friendly and nice.
Everything was great!
Great. Upgraded us to a jeep
perfect
none
Courteous staff and clean vehicle helped to make my family vacation a great venture. Look forward to using them on my next trip to Saint Marteen. Thank you Empress.
Fabulous experience! Would definitely recommend and rent from again!
Although the web indicates you rent new cars, I was advised I'd need to pay another $200 to get a new car. There was no antenna on the car and as a result there was no radio reception. The staff was rude and disinterested in me as a customer.