Ez
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Renting through EZ Van was a disaster. I reserved and paid for my 12 passenger van in May for Oct. The day before pick up I was told there was no van available but a 15 passenger which I did not want. Later I was told to go to NU Car San Diego. From that point it was worse. They had a 12 passenger Sprinter van available but that would be $1400 including $100 day for insurance, dening use of my personal ins. I had already paid almost $700 for the rental in May. DO NOT TRUST THIS COMPANY
Our flight was delayed over 4 hours but they have somebody wait for us after hours. Great service!
My overall experience from this agency was very poor. I will not recommend this agency to anyone. The staff was rude and very unprofessional.
The front desk person was very helpful. I was beyond happy after waiting almost an hr in getting my car. I will definitely come back. Good prices as well.
Would not recommend renting from this operator again. While booking process was fairly easy but payments was requested upfront, that should have been a first hint. After we got to the airport, and then to the rental center. EZ rental is no where to be found. No signs or representative to ask, called several times before getting an answer, that they will pick us up and take us to NU rental. As NU rental is the operator and EZ rental is a third party. NU rental did honor the rate.
Horrible operation
Horrible operation.
Rated the vehicle itself as bad. We were first given (via Sun Diego, your partner) a van with a huge wet area on a seat that stunk of mildew. I had to drive back to the rental agency on the 12th to pick up a different van that was in much better condition.
That said, it seemed like an out of the ordinary event, and everyone was very apologetic/courteous to help me get the situation resolved and get the clean van, so I would certainly use the service again if I need a van in San Diego again.
Waited over a month to get a refund. Got our rental send to another company and paid that company even more than expected. Called over 20 times and when they answered they had no idea where my refund process was at and no clue that they told it was 3-5 business days, which never happened.
EZ van had this rental go through Nucar rental and it was a nightmare. Upon landing at airport these people did not answer their phones so we had no idea where/how to get the van from. We had to take two shuttles to get to the rental place leaving five in our party at the airport for a total of three hours. When we finally got to the rental place the staff there were horrible/scammy and sloth like slow and really had a “I don’t give a shit attitude.” Worst experience ever renting a vehicle