Ez
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I had a rental agreement for a minivan at a cost of $410.26. When I arrived at airport I had a call that vehicle was not available and was told a comparable vehicle at same price terms was arranged for pick up at NU Car Rental. Instead i was only offered a Sprinter Van. It was far to difficult to safely park. Took it back and was given Grand Cherokee, but was charged 645.69.
Not happy!
Rented two 15 pax vans. Pickup and drop of were easy. Nice clean vans and friendly staff
Van was not fueled completely, remote entry did not work, left front row seat belt did not work, etc
I was forced to pay for insurance, which doubled the price I was quoted. I was told I could not opt out even though I would’ve been fully insured with my insurance. This was done at the last minute I was told I had no choice! Also, the maintenance light for the brakes was on constantly, and there was only 50 miles worth of gas in the van at pick up.
Absolutely awful experience. I reserved a 12-passenger van 3 weeks in advance. When I got to the rental location, the rental had been subcontracted out to another agency. This agency was TERRIBLE. Not only did I wait 15 minutes to be helped, but they told me that they did not have a 12 passenger van. They had 2 mini vans. I told them I don't want two mini vans, I wanted a 12 passenger van. They said they would get the manager. It took another 15 minutes to talk to the manager, who couldn't help.
The day of our 24 person arrival Patrick from EZ Van picked us up in a smoke smelly van, dropped us at a different van company (subbing us out without any prior knowledge), I had to provide printed quotes for my prices to be adjusted to what I was originally quoted and now it's been over 10 days and I can't get EZ Van to give us our $900 deposit back, they won't answer their phone, texts or emails. This money is from a High school sports team and they won't return our $900. WHO steals from kids!
The day of our 24 person arrival Patrick from EZ Van picked us up in a smoke smelly van, dropped us at a different van company (subbing us out without any prior knowledge), I had to provide printed quotes for my prices to be adjusted to what I was originally quoted and now it's been over 10 days and I can't get EZ Van to give us our $900 deposit back, they won't answer their phone, texts or emails. This money is from a High school sports team and they won't return our $900. WHO steals from kids!
The day of our 24 person arrival Patrick from EZ Van picked us up in a smoke smelly van, dropped us at a different van company (subbing us out without any prior knowledge), I had to provide printed quotes for my prices to be adjusted to what I was originally quoted and now it's been over 10 days and I can't get EZ Van to give us our $900 deposit back, they won't answer their phone, texts or emails. This money is from a High school sports team and they won't return our $900. WHO steals from kids!
Worst experience renting a vehicle
The van worked out great! Thank you!