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The greatest item was that I had made reservations with another car rental agency and they defaulted. I immediately asked the adjacent car rental who referred me to EZ Rental. Within minutes of arriving the EZ Rental Gentleman helped me select a vehicle albeit on paper.
My negative ratings above are regarding how I was not oriented to the 12 man Sprinter Van. I received no paperwork in hand or electronically to help me know how and where to return the vehicle. Worse, I did not get an orientation to operate the van, specifically, the staff did not know the exact height of the van, and I was not told about the back-up mirror or how to find the fuel door (I googled it). T-Max and Leo were personable, kind and courteous. They accommodated my early arrival.
Satisfied
I originally booked a 12 passenger van but received a 15-passenger van. It was a lot larger than I expected but worked out great for the large party I was hosting. The manager, Ryan, was super helpful and responsive. He had great recommendations for the city and was extremely accommodating to my schedule. Highly recommend!
Great van, great service
Eventhough it was pricey
No complaints.
Excellent experience!
The rental experience was smooth and quick. The staff were very friendly and accommodating. The vehicle was good quality and well kept. The only downfall that would keep me from future rentals are the 2-day minimums, whereas I usually only need single day rentals, and did not get any credit for bringing it back the same day (night drop). Other than that, highly recommended and will return here!
Wonderful service, thank you!!!!
Wonderful service, thank you!!!!