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The price that I receive first. It’s completly different. I paid more than the double finally. I felt cheated.
The actual rental company was not EZ Rent but Sun Diego Rental, this information should have been disclosed to the customer upfront. Also, the first booking was canceled because I missed a call from EZ Rent, but only got voice mail (multiple rounds) without the agent returning my call. I managed to booked again and talked to the agent to put in my deposit. Lousy booking process.
Ez van rental should not be in business. Really bad costumer service. Will never rent through them again. It is just a referral . They do not own the vehicle.
It's the 2nd time I rent a van with you but ain't going to be a third.
There's always a problem with you guys.
How's it possible that you double book the van that was for us, when we arrive with 2 kids in the night and there wasn't anyone to delivered the van and in the morning when we came back we found out that there was never a van for us.
I speck a full refund without more trouble from you.
Quoted- added insurance - asked if additional charges - told NO - credit card billed over triple quote - called- told I would receive a partial credit - NO CREDIT RECEIVED
Everything was great
Everything was great from pick up to drop off.
I WILL ABSOULUTELY NEVER RECOMMEND THIS COMPANY TO ANYONE! I WAS QUOTED A PRICE AND LED TO BELIEVE THIS WAS AN ACTUAL COMPANY THAT RENTED VEHICLES. NO TONCE WAS I TOLD DIFFERENT. THIS WAS AN ABSOLUTE AWEFUL EXPERIENCE. I WAS CHARGFED TRIPLE WHAT I WAS TOLD. IPLAN ON SHARING MY EXPERIENCE OVER ALL MEDIA PLATFORMS AND WARNING PEOPLE AGAINST USING THIS COMPANY
Van was very nice, but had a few small issues; an intermittent fan shutter warning that was no issue, was explained ahead of time. The bigger issues were: no warning that we would have to drop the vehicle off after hours and get a cab ride to the airport (quote said office was open 24 hours 7 days); and front brakes that chattered fairly loudly when braking downhill. The brake discs should probably be checked and repaired soon.
Great experience for a great price. I was skeptical about not using the usual suspects but was glad I gave it a try. Would do it again.