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SD Rent a car staff were great! Ryan was very clear and informed me of all ways to handle my rental and return.
The reservation connected me with a contracted vendor, and the scheduling was synced badly. The previous user was schedule to return 3 hrs after my reservation, putting me 3 hours behind all day. Also, there was an extra insurance charge that was not included on the confirmation, and it doubled my price. The EZ Rent A Van agency is great: the contracted delivery company failed in the delivery of the service.
Not having my car ready after I emailed and called several times to confirm is heartless. Not to mention you stopped texting when I asked for help. Shame on you
We were given the wrong pick up address. We were hit with a huge charge for commercial insurance which we were not told about. Very unprofessional.
We reserved a new Mercedes passenger van months in advance for our daughter’s wedding. I checked in w the rental agency a few times to make sure things were as reserved. I was assured everything was good. I shows up to get our van and the actual place I was getting the van from had received no reservation for me and had no van. I was totally unaware that EZVan rental was a 3rd party rental company and that I was not dealing w the actual company. These people did their best to get us a van.
Hopefully, we can rent a van from you next time.
Great service from Patrik. Picked us up at the CBX and was a great help with any jiggles we had.
Fantastic service from Patrik, door to door service, ever helpful. My go to for vans in San Diego
Thank you. Service was professional and the process went smoothly. Will use them again.
I had the worst experiebce ever!!!!!!! first I had to take 2 shuttles to pick up the rental.They tried to charge me $300 more than my confirmation quote and $1000 deposit which was not on the confirmation also $217 a day commercial insurance which was also not told that I would need . I ended up having to find another company to rent from. Keep in mind Im traveling from Alabama with 6 other people for my Bday weekend and this is ALL of our first time in California. HORRIBLE COMPANY!!!