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Quoted- added insurance - asked if additional charges - told NO - credit card billed over triple quote - called- told I would receive a partial credit - NO CREDIT RECEIVED
Everything was great
Everything was great from pick up to drop off.
I WILL ABSOULUTELY NEVER RECOMMEND THIS COMPANY TO ANYONE! I WAS QUOTED A PRICE AND LED TO BELIEVE THIS WAS AN ACTUAL COMPANY THAT RENTED VEHICLES. NO TONCE WAS I TOLD DIFFERENT. THIS WAS AN ABSOLUTE AWEFUL EXPERIENCE. I WAS CHARGFED TRIPLE WHAT I WAS TOLD. IPLAN ON SHARING MY EXPERIENCE OVER ALL MEDIA PLATFORMS AND WARNING PEOPLE AGAINST USING THIS COMPANY
Van was very nice, but had a few small issues; an intermittent fan shutter warning that was no issue, was explained ahead of time. The bigger issues were: no warning that we would have to drop the vehicle off after hours and get a cab ride to the airport (quote said office was open 24 hours 7 days); and front brakes that chattered fairly loudly when braking downhill. The brake discs should probably be checked and repaired soon.
Great experience for a great price. I was skeptical about not using the usual suspects but was glad I gave it a try. Would do it again.
The WORST service experience ever.
The original quote was not respected at all.
One day before the start of the rental period we received notice that our original car (Mercedes Deluxe Sprinter) wasn't available. They sent us to another rental agency, then to yet another one, where they offered us a lower quality and brand vehicle (Ford Transit) for even more money than our original quote, which wasn't respected at all.
Ended up paying way more money (25%, more than $500) for a worse vehicle.
This was a great experience, was able to move around easily and renting this van helped make our trip better! Would rent again 100 percent
We loved working with EZ Rent A Van and Sun Diego Car Rental - the staff at both places was knowledgable, friendly, and helpful.Our only complaint/concern was the condition/reliability of the vans. All 3 vans we rented had an issue of some sort (a possible alternator issue with one, a check engine light on another and an A/C issue on the 3rd) While the van issues were a problem, the customer service we received to rectify the problems was amazing! We would definitely rent through them again!
Attempted to rent a van in San Diego CA, for whatever reason, the address listed for this company does not belong to them near the San Diego airport.
My reservation was for 2:00pm, I arrived at the incorrect location 15min early. The man in the office asked if I was with EZ van, and then informed me that they kept sending people to the wrong location, his location.
After making over 20 + phone calls to the office number, which no one answered, I gave up on attempting to rent their vehicle.