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They were extremely busy and we did have a few issues but they handlers everything efficiently.
They were extremely busy and we did have a few issues but they handlers everything efficiently.
Even though we reserved our cars 14 weeks in advance they canceled both our reservations within 3 days of our trip and we had 17 people we were transporting for a mission trip.
I was very disappointed, I reserved a 15 passenger Ford van and was only offered a 12 passenger van but it was more expensive then the 15 passenger because it was a Mercedes Van. When I called EZ Van rentals I was told there was nothing they could do and it wasn't their problem they said I could cancel so i did and found a van elsewhere. This is horrible to leave a customer hanging like this especially when they have 14 other passengers relying on the transportation too.!
EZ Rent a Van did not inform us that we would be picking up the van at Nu Rental Car. When we arrived at the location on the reservation, 3705 Pacific Hwy. it was closed. I called and left a message then received a reply an hour later after returning home from Nu Rental who was given the message. This was a huge hassle and wasted almost 3 hours of our time to then go to Nu Rental and wait to rent a van from them since there was not one ready for us. Missing Mercedes logo and noisy van.
Very little communication from the moment I reserved online. I reached out a few days before and was told everything was fine. Day before I was told they did not have a vehicle and another company would help. Same day the new company also said they didn't have one and I was passed onto a third company. The vehicle was disgusting. Totally unclean. Was told by EZ rental when I called that I should be happy they at least had a van. Totally unacceptable. They kept my deposit
Great experience
ALL the staff are extremely accommodating, helpful and professional. Excellent service. We rented a 15 passenger van for a kids camp in Mexico. The vehicle was received CLEAN inside and out. Both pickup and return was fast and easy. THANK YOU!!!
Phoned to change the reservation to a different smaller van. When I arrived the change had not been made. They did give me the smaller van but the rate was not changed.
Location was very confusing and there was no communication between both companies. We didnt get the car we reserved so 5 family members had to stay behind for a very important event.