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Location was very confusing and there was no communication between both companies. We didnt get the car we reserved so 5 family members had to stay behind for a very important event.
The insurance cost doubled the price. That was the only downfall.
The owner of ez rent a van gives different/ conflicting information each time you talk to him, different company actually supplied the vehicle. Very little communication from ez rent a van and still have not paid the travel agent commission as promised. Would not deal with this company again.
As While driving to JFK with my HS team, a man from EZ van called to say they no longer had a van for us. Said he would email me the name of another company that did have a van, which never happened. When I called for more details he was very rude, didn’t care that I was arriving in San Diego with athletes under 18. Said I could “take and Uber” when I asked about a shuttle to this “other van company.” I was never provided the name of an alternate company. Fabulous experience with Budge
They weren't there. Email confirmed reservations says open 24 hours. No where to be found. Went to address listed, closed, not even an EZ rental sign. Never returned calls , had to spend $1200 more to rent van from AVIS totally saved the day/week.
Overall experience with this company was awful won’t use them again at all.
Van doors would not close properly and we always were concerned they would pop open (back of van and passenger doors).
When I asked about the coverage that I needed in order to drive the car away, the salesperson (Junior) mislead me and said that I needed more coverage than I actually did and I ended up paying an additional 215 dollars. Michelle did kindly refund me after I went back in and dropped the car off and explained the situation, but only after a friend who is in the rental industry was able to help me out. I would never recommend this agency to anyone.
I rented with EZ Rent a Van but on day of they sent me to NU car rental and they did not respect the rate quote at all. When I picked up the van it was dirty outside & inside.
Seamless service, everything as promised and great communication