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quick and easy, appreciated the whole process
Vehicle was ready, clean and had the backup camera requested. Staff was quick and courteous.
The reason for my poor rating is because I called the day before and was told, "Oh we were going to call you..." I found out after calling that my 0500 rental was not going to be ready until 0700-0800. I mean cool guy I spoke with but horrible service.
For a couple of reasons, we used this company rather than the one we used last year. The price seemed better last year (I don’t know what their rates are this year). The after hours drop off was a lot easier. There was construction and decorating being done when I was came in to rent the van, so the lobby was busy and crowded. To get to the desk to sign papers, I had to step over a bench/seating and around an outdoor heat lamp. I managed to get by, but I expected someone to clear a path.
Price doubled from when booked. Also called and said we could drop off later, without any upcharge if we made it by closing.....instead we were charged $500 extra. Poor excuse for rental agency
I made a reservation through EZ Van in early November I rented a seven passenger minivan. On November 23rd hours before my pick up time I received a call from Patrick Smith saying my rental was ready for pickup at 2:00 when I arrived they told me the reservation was mysteriously canceled I was not notified of the cancellation. Therefore I was forced to pay $200 extra for another minivan for the last 3 days Patrick Smith will not call me back I'm asking for compensation for not being truthfulHELP
Terrible experience. EZRentalVan lost my reservation and failed to get me a new reservation with the same terms. Terrible terrible experience.
C
Great service at pick up and delivery at CBX
Thank you for a great service!