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Service was good but would’ve preferred a little faster and more efficient service.
I had an ok experience with the rental car this time.
Great and easy rent and return
Super easy and straight forward.
They cancelled my reservation three days before my trip, which meant I had to rent another car from a different agency at an extremely high rate due to the last minute nature of the situation. The only explanation given was that they would be closed on the day of the rental, which begs the question: Why didn't they log their correct opening dates in their system? For a car rental company, that seems like a very basic necessity.
Reservation was cancelled 3 days before pickup with no alternate solution. This company needs to get organized
I was supposed to pick up a car Sunday October 11,2020 at 10am and nobody was there. I waited for a half hour, knocked on all the doors, called all of the locations, and couldn’t manage to get in contact with one single person. The confirmation number is 100821830 and I would like my money back. This is an absolutely unacceptable way to run a business. I’ve emailed and called and no one has responded.
The woman running the store was really rude, both when I rented it and when I returned it. I waited 50 min for service and there were only 2 people ahead of me in line. I did not complain, but was still treated disrespectfully. The car itself had service warnings on the dash. I emailed the store asking whether I should be concerned and received no reply. Ultimately the car worked and the rate was reasonable. So, I'm not angry. But I'm not pleased. If you want further details, I can provide.
The office was closed and I was not able to pickup the car. Phone not answered. Had to take an Uber instead to where I had to go. Terrible experience!
I was initially taken back by the parking lot and office pop-up. However, the staff was warm and welcoming and the vehicle provided was exceptional. I left so happy supporting a small car rental business as opposed to a chain. These people are doing an amazing job and I will certainly be recommending to friends!