REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The were very friendly and helpful and extremely good value. I highly recommend them.
The service and the vehicle that I received was great. It was better than I expected and I definitely plan to rent from this agency next time.
Pricey but expected in New York. Great to have in the neighborhood, helpful staff.
Car that was provided didn't have working A/C. I almost drove off the lot before I noticed myself.
Had to go to mechanics to get a replacement vehicle. It was terribly dirty. Even after it was cleaned, the interior windows were still dirty/greasy. There were leaves in the trunk. The passenger side window was misbehaving - at one point it wasn't closing. The driver side control for it didn't work. Luckily it eventually started to work, but afterwards we avoided using it.
Very much a “customer is always right mentality.” Although customer service was superb, the car I was given was beat up. The headlight was out and I wasn’t told. I didn’t find out until it was pitch black in the middle of a thunderstorm. I had to pull over and spend the night in a hotel to wait until daylight. I also had to continue to add air into the tires.
Even thought there was one staff member he worked as if there were 10, so nice and made me feel really welcome.
The car with filthy and there were several issues. It clearly hadn’t been cleaned properly (old bag of food inside, someone else’s paperwork, food in between the seats, stains, etc.), and we are in the midst of a pandemic! The first day, a friend spotted two nails/screws in the back right tire which I had to then go and have patched before I could drive far with the car. Left windshield wiper also didn’t work well. Overall a terrible experience. The employees weren’t even wearing masks o
Good
Dirty car
I was not aware this branch didnt have there own insurance and that I had to use the insurance through my credit card.