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Great overall value for someone in Canada.
Took a long time for pickup at the airport and have many Hidden fees. Once you are at the car agency, its hard to get back and rent another car from a legitimate car rental agency. For example, they charge $60 to decline their insurance and use own insurance as an admin fee. They charge a mandatory daily fee for a toll reader. This is not on your "Total" cost when you check out of Kayak or other OTA.
1. I paid more than I had booked 2 months before, I did not know about 1000$ deposit,not from website or booking confirmation.
2.white stains on seats that I had to clean myself afraid that I would be blamed and charged for that
3.had to pay 50$ for locksmith because car locks itself while key od inside!
4.was charged 2000$ and I did not leave state!
5.25$ per day (325$) for Sun Pass and I went through tolls max 10 times (20$)
6.was afraid I would lose deposit and had feeling of being scame
Many surprises in final check vs the booking reservation quote..
The staff refused at first our own insurance (Liability SLI) despite proof of coverage. An other customer plead in our favor.
The car was new and great
Rip off artists. They insist on charging me $25/day if I am covered by my own USAA auto policy instead of buying their insurance at $30/day. They call it some kind of administrative fee. All the cars have the Sun Pass sticker for tolls but that's another $10/day and you still have to pay for individual tolls on top of that. Everything cleverly hidden in the fine print. Avoid this company!
I was very happy with the service but I am reserving judgement. My deposit was not credited yet. They told me if it was not credited in 2 weeks, I should contact them.
This seems like a scam. They "forget" to refund the deposit and some percentage of people don't notice and they just keep it. There is no reason the funds are not credited same day. I've rented cars before and legit players don't wait 2 weeks.
So if I do recommend them, I would tell them to confirm the refund.
Desde el joven que nos recogió en el aeropuerto, hasta el que nos entregó el vehículo y el que nos recibió y nos llevó al aeropuerto fue genial.
El Vehículo Excelente, Todo estuvo Excelente.
Yo volvería a rentar con ustedes y lógicamente los voy a recomendar con amigos y familiares que vallan a Miami. Muchas Gracias.
Price at website was 10x different to the final deal. They took a lot of time to understand what was happening and still made a very bad deal. This company is a layer.
Just a little hiccup on the renting, though they did make me wait at times, but they did have a good car for me and I am pleased with what they offered for me, and pleased to hear some explanation on the rate. They were honest though, and others that did ask say that I landed a great deal despite of what is offered online. Though not for native Floridians, out of staters would be satisfied with what Florida Premium would offer.
Muy buen servicio y atención de los chicos que trabajan en la oficina.Me ayudaron en todo lo posible y me hicieron todas las gestiones muy fáciles.Fueron atentos y muy amables.Sin duda lo recomiendo para alquilar tú coche en Miami.Un saludo!!!