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THE STAFF WAS VERY NICE, THE PICK UP AND DROP OFF WAS EASY BUT THE 12 PASSENGER VAN WE RENTED WAS VERY OLD (10 YEAR OLD APROX) AND HARDLY HAD SPACE FOR LUGAGE.
Vehicle got a good rating because it needed some maintenance with the tires or suspension. Drove and rode a little harder than it should. Other than that it was exactly what we needed for 13 passengers.
The vehicle seats were badly stain upon pick up. There is no place for luggage at full passenger capacity. Overall our experience was good.
Had an issue with our car, but this was rectified quite quickly and was replaced with a different car. Overall a very good experience with this company.
Great communication from the company. All was done through email and they were great. Will use Florida Van Rentals Again. Highly recommended.
Overall Florida Van Rentals were easy to deal with. they are courteous and easy to talk to. rates were great. We will be renting from Florida Van Rentals when we return to Orlando, and I will be recommending them to my family and friends....
The only comment I have, you should have an option to take their toll pass or use your own. Their pass is just too expensive.
Great experience- easy to reserve-van was perfect for what we needed- the lady that processed us was very warm and kind- the guy that brought us the van and showed us everything was excellent - only issue was with the lady that answers the phone and greets you when you walk in- she could definitely benefit from customer service classes- otherwise great experience. Would def use company again and would def recommend company to family and friends
No, the vehicle we rented had a dead battery and when they tried to jump it the battery terminals were lose. We had to use two small mini van taxis that the Hyatt Hotel had to locate to get us to our hotel as we had an electric wheelchair and 9 people with us. We did not get to our hotel until after 11:00 PM. Our flight arrived at Orlando airport at 6:30 PM. We had to wait until the next day for Florida Van Rentals to bring us a Bus! yes a Bus. We were supposed to get a Sprinter Van. Not Fun!!!!
Florida Van Rentals made our van rentals experience during our trip to Disney a breeze. Kathy was so helpful and nice and made all the proper arrangement for us with details about the van and where its going to be located when we get to the airport. The price of their vans are the most competitive within the area, so we will definitely use them agian in the future.