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Finding the car when we were not familiar with the airport was problematic. Very vew instructions for locating it. It was not clear that paying for parking on both ends of the rental was part of the deal. I returned the car full but they charged for 2 gallons at ten dollars per gallon (seriously 10 dollars per gallon). Van was old/high mileage. The key thob didn't work, had to use key to unlock door. No instructions on how to secure wheelchair in van. Overall a below expectation experience.
The woman who assisted us on the phone was exceptional. Her follow through and approach were professional and polite.
Florida Van Rentals made our van rentals experience during our trip to Disney a breeze. Kathy was so helpful and nice and made all the proper arrangement for us with details about the van and where its going to be located when we get to the airport. The price of their vans are the most competitive within the area, so we will definitely use them agian in the future.
Also, my husband who's in the military got a 10% discount during the time.
It was a nice vehicle.
Very dissatisfied there was no marking on the pickup van at the airport so it took sometime to find our ride, then when we got to the pickup location they wanted a number from me as the renter which I never received and I had a conversation with your agent not once but twice after I rented the van and she never told me she did not receive my paperwork. I was very disappointed and ended up having to go back to the airport and rental from another agency.
Michelle and Marilyn at Florida Van Rentals were outstanding! Our minivan met our needs to get our party to/from Disney.
thank you and happy holidays
BRIT G
The van was dropped off two hours past our pick up time. My family of 7 ended up waiting in the luggage area of the airport. When the driver did drop it off he looked like he was high. The van had garbage on the inside that was all over the floor and there was zero windshield washer fluid so getting the bug death famous in Florida was difficult. I definitely would not recommend them again. The van had 3/4 of a tank of gas but their instructions stated if it was not returned it was a charge.
Van was clean but in dire need of maintenance. It was difficult to steer, the A/C was average, and the van rattled (sometimes it felt like the doors would fall off at any time).
When calling the office, the staff was courteous and helpful.
Did not interact directly with the company, as the van was waiting for me at Hyatt.