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Upon arriving to Orlando we had to wait 45 minutes to get a shuttle to where the rental was located. When dropping off the rental shuttle pick up was perfect with no wait.
The price was great, the vehicle was clean, and the pick up/drop off were smooth and easy. The van did have a 'check engine' light on, but Florida Van Rentals were responsive when we reported the light and in the end it didn't cause any problems.
The first van I got was old and didn't drive well. Michael worked hard to get me a replacement quickly. Customer service was very good.
After a rough start, due to a system glitch the customer services was prompt, friendly and through. Being as this is a specialty rental there are not a lot of choices, but I was very please with Florida van Rentals and would rent from them again.
At first we got a older van but they gave upgraded us to a new and bigger van with no extra charges. The service was good and the personnel were very friendly. Thanks Florida van rentals
We waited 1 3/4 hours after our flight for the van.
It wasn't full of fuel but was told we had to return it full or be charged $10 a gallon.
Side door didn't lock so our belongings weren't secure in it.
Overall bad experience.
I did not receive email letting me know how or where to pick up vehicle I have to use a walker, the vans running board made me nervous every time I got in and out of van.
The rental car had 85K miles. I never had a rental car with this many miles and use. Driver seat was loose, the handicapped seat belt did not lock, the passenger door would not open with remote, the passenger door you could see the road from the inside of the car. Was told we were going to receive one car day before and day of pick up received a different car. No follow up to date on any of my comments in an email that I sent to Florida Van Rentals.
Was a bit nervous about the pickup and drop off, but all worked out fine.
Everything went smoothly, van was relatively new and in good shape, equipment worked well.