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I contracted for a Side entry van but received a rear entry van. It was very difficult to use and scary getting in and out of. I understand if there were no side entry vehicles remaining but should have been told I had of time. Then, I was charged $200 for ripped seats but no one said. I contacted the company but to this day I have been totally dissatisfied with the response or lack there of.
The vehicle I rented was clean and well maintained, customer service was good. I would rent from this company again.
Vehicle was dirty, search belt did not work, all tail lights, turning signals, or hazards did not work. Had different seat. Would not use this company at all.
Agency reply:
Dear Mr. Perez, We apologize that you were not satisfied with the condition of your rental. After further inspection of the vehicle we discovered there was a blown fuse. As far as the seat belts, we could not find any problems. We have added a credit to your account to be used towards any future rental. Thank you for bringing this matter to our attention.
The battery on the Wrangler that we rented looked like it was swapped out. We had to get jumped 3 times before we were able to call them and get to AutoZone where they replaced the battery. We didn't have to put out money for it, but there was also no credit for the time lost. Overall, not a bad experience or price
Agency reply:
Dear Richard, we sincerely apologize about your issues with the battery on the jeep you rented. We discovered that the previous renter had swapped the battery out for an older battery as that battery had been replaced 3 months ago. I will see what I can do about getting you some compensation for your troubles. Thank you for bringing this situation to our attention.
Very good service. Good clean van.
Reply slow. Car is old.
Great!!!
Rented a wheelchair van. Great process for pick up and drop off. Van was okay.....just older
Needed to add oil on first fill up, passenger front door lock doesn't work. Brake rotors need machining (pulsating) wanted the new Ford Transit but I understood it couldn't be guaranteed. Other then that, vehicle was good.
Everything was great thank you!!!