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The handicap accessible van we rented was far below my expectation. It had a serious transmission problem and would downshift anytime the vehicle ran 70 mph. Additionally, the auto locks on the drivers side did not work, and driving with a passenger that is handicapped and not able to reach the passenger side auto locks, proved to be a challenge. I called into the company twice and left messages about my dissatisfaction and never heard back from anyone.
Email and phone service was great.
We had a very positive experience with Florida Van Rentals. They provided exactly what we needed at a fair praise. Highly recommend them!
NEVER EVER DEAL WITH THIS COMMOANY!!
DONT SEND ME ANY EMAILS TAKE ME OFF YOUR LIST!!!!
WHAT A RIPOFF
First, Marilyn was great to work with! But after requesting a side entrance ramp for several reasons, I was given a rear ramp van. We made it work but was disappointed. Also I picked the van up late on Monday afternoon as scheduled. You guys dropped the van off on Sunday instead of anytime on Monday. This 24 hour early delivery cost me over $30 in parking costs.
I was very pleased with the staff, they added a driver when needed and were helpful with pickup and drop off. We were very disappointed that we did not receive the vehicle we requested and the quality of the vehicle was very poor (scratches on the body and rattled when driven)
the vehicle should be taken out of the pool. it was terrible.
We have been using Florida Van Rental for many years, and the service has been great from the start. That is why we come back every year, and that is why I recommend them to all of my travel counterparts.
I rented a van and was supposed to pick it up at 4 pm. They were supposed to contact me to let me know the plate number and I had to call at 4 pm, and I didn't receive an email until 5 pm. If I hadn't calle, I wouldn't have received the information until an hour late. When I called to let them know, their reason was because they are really busy. That is not a reason, they need to find a way that is more efficient or do not take on so much business.
Best rental company for handicap accessible vehicles