REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I was very pleased with the staff, they added a driver when needed and were helpful with pickup and drop off. We were very disappointed that we did not receive the vehicle we requested and the quality of the vehicle was very poor (scratches on the body and rattled when driven)
the vehicle should be taken out of the pool. it was terrible.
We have been using Florida Van Rental for many years, and the service has been great from the start. That is why we come back every year, and that is why I recommend them to all of my travel counterparts.
I rented a van and was supposed to pick it up at 4 pm. They were supposed to contact me to let me know the plate number and I had to call at 4 pm, and I didn't receive an email until 5 pm. If I hadn't calle, I wouldn't have received the information until an hour late. When I called to let them know, their reason was because they are really busy. That is not a reason, they need to find a way that is more efficient or do not take on so much business.
Best rental company for handicap accessible vehicles
I could not be happier with how smooth this rental experience went. Everything seemed to fall so easily into my lap. As soon as I landed, I received a text message with details as to where my vehicle would be located, where the keys would be at, and was even wished an enjoyable vacation. As soon as I walked out of the airport, the shuttle to take you to the lot was sitting right in front of me. It took me straight there and I was on the road seconds later. Will rent again! Recommend highly!
I contracted for a Side entry van but received a rear entry van. It was very difficult to use and scary getting in and out of. I understand if there were no side entry vehicles remaining but should have been told I had of time. Then, I was charged $200 for ripped seats but no one said. I contacted the company but to this day I have been totally dissatisfied with the response or lack there of.
The vehicle I rented was clean and well maintained, customer service was good. I would rent from this company again.
Vehicle was dirty, search belt did not work, all tail lights, turning signals, or hazards did not work. Had different seat. Would not use this company at all.
Agency reply:
Dear Mr. Perez, We apologize that you were not satisfied with the condition of your rental. After further inspection of the vehicle we discovered there was a blown fuse. As far as the seat belts, we could not find any problems. We have added a credit to your account to be used towards any future rental. Thank you for bringing this matter to our attention.
The battery on the Wrangler that we rented looked like it was swapped out. We had to get jumped 3 times before we were able to call them and get to AutoZone where they replaced the battery. We didn't have to put out money for it, but there was also no credit for the time lost. Overall, not a bad experience or price
Agency reply:
Dear Richard, we sincerely apologize about your issues with the battery on the jeep you rented. We discovered that the previous renter had swapped the battery out for an older battery as that battery had been replaced 3 months ago. I will see what I can do about getting you some compensation for your troubles. Thank you for bringing this situation to our attention.