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Great value, great staff, good van.
It's was ok
For the money and use of the vehicle, it was satisfactory for our needs .
Van rented was a 12 passenger we got a 15 had more sitting room but we needed the extra room for luggage not seating. Vehicle still had drink bottles in rear from past renters and windows were all streaked. 2nd row had a broken headrest at the entrance door. Had a very good experience and will use your services again when visiting Florida. Loved not having to check in at the agency and the ease of going right to vehicle after arrival and hitting the road. Thanks
Engine light came on. Headlights were not bright. Sickly air freshener gave me headache. Did not like not knowing that there would be a $25 valet parking when just picking it up. Should have been told that upfront. Poor instructions on how to get back to valet at Hyatt. Wandered around parking garage and had to contact them to let them know where we left van. Not at the valet.
Great company. Easy to deal with
The van was waiting for us (12 passenger Sprinter to shuttle our wedding guests) as promised but when I started it, it had a check engine light. The airport pickup location is not at their facility, so I called the company. They mentioned it was probably nothing but I could drive it by for their mechanic to scan. 20 minutes out of my way only to have the mechanic say, "oh yeah, I knew that was on; it's not urgent... just ignore it". A note in the van would have been nice. Otherwise ok.
Outstanding service and value. This is the 3rd time I've rented a van from Florida Van Rentals and I have never experienced any problems.
It was a handicap van and it needed service. the van had a vibration under the driver seat that was VERY annoying. almost distracting. the van did what it was expected to do just wish it came with some kind of directions to seatbelt the wheelchair passenger in properly.
Great work