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vehicles was outdated and we had several issues such as one of the vehicle seat was not secure, kept moving side to side.
a icon stayed on concerning air pressure in tires, doors didn't lock and backup lights were out. When it was reported nothing was done about it.
I experienced trip interruption due to poor inspection of vehicle before delivery to me.. My tire had a slash on the inner wall which had a slow leak.. On day 2, tire went flat while driving on the interstate. We went to put the spare tire on and it was in worst shape than the flat tire. The spare not only was flat but was cut down to the wire. The wait time given to me for assistance was 3+ hours while sitting out along the interstate in 100 degree weather..lost a day of vacation
I paid $1000 for a week 12 passenger van rental just to get an old van (2008 Ford e350). I drove it and it was shaking, vibrating when it was at 50 mph like when I was driving an old U-Haul truck. I had 5 kids (one is 18 months, 1 is 5 years old and the rest are under 18). I felt dangerous so I called on Sunday to get anything better. Michael told me if I called back on Monday they would "definitely" had a newer van. I called back on Monday and spoke to Sandra who said the same "no newer availab
Marilyn provided excellent customer service. Great opportunity to update staff on external insurance policies that cover passenger vans of 12 and higher.
The van s good condition the staff are good also. I will recommend this agency to my friends.
Staff was courteous. Instructions for pick up and delivery were direct and clear which help to expedite the process. Bilingual staff in English and Spanish was convenient.
Cruise control inoperable. Flat tire on the trip. Spare was not properly inflated - we were fortunate to pull into a gas station that had an air compressor to continue the trip.
AC was not working. I was bad impression for our customers
Overall, a great rental experience, Staff was friendly and very responsive. A different rental experience in that the process is completed via email and fax after the initial online submission, and the fact that (at least in my case), the van was dropped off in an airport parking lot instead of being picked up directly at their facility. Van was clean and ran beautifully.
This van company was so easy to deal with. Was a great price. They answered all my questions every time I called and I called plenty. The car was beautiful. I would absolutely went from this company again and I would recommend them to anyone.