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Given incorrect airport van location so couldn't collect van on arrival, had to get taxi to hotel. Didn't get the van we ordered and paid for. Wasn't told of the substitution before it was made. The van we had had a permanent eng management warning light on and when used in the rain ALL dashboard warning lights come on., also the wheelchair ramp failed intermittently. This van was changed after 1 week. Replacement van had same engine management warning light on. Would not use FVR again.
We were told it would be located in a certain lot but it wasn't. I took me and my group almost two hours to find it. It was a little dirty inside. The ashtrays had chips and wrappers in them.
It was the worst van a had ever rented,not safe to get up. We where not able to charge or phones, the power outage was not working plastic from the door fall down as soon as we open the the door.
Rental vehicle's air conditioning was broken and windshield wipers did not work/windshield fluid was low.
Shuttle service was a 20 minute wait when we arrived at MCO. But besides that the experience was flawless.
The van was prior me at the airport the instructions they gave me was helpful in how to find the van at the airport. Absolutely if in the future I need to rent or a friend needs to rent I will go and I will recommended.
Van worked out great for a 2 family vacation
The van was an enjoyable time for my son that is wheel-chair dependent. We do not have an accessible van,so this was a nice treat. We are actively seeking one for purchase. So, if you know of anyone selling a good, quality van, please keep us in mind.
The only concern with this van, was that the check engine light was on. It seemed to run fine, but I was a little concerned about breaking down.
Michael made the rental easy and worthwhile.
The overall van experience was fine. I would have liked there to have been an actual person from the agency at the pick up and drop off. When we picked up the van it was not vacuumed and it was two seats smaller than I rented 10 not 12 passenger). I called and they said they based it on the people traveling assuming I wouldn't pick up anybody else. The van leaked when it rained too (drivers side driver seatbelt area and the 1st row behind).