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Jacksonville only has one wheel chair van company which makes it difficult meeting the availability needs to renters. It would be a great benefit to have an additional respectful good quality company in the area
WORST EXPERIENCE EVER Had confirmation for 2 15 pass vans for pickup in Boca Raton FL on Fri April 1 Did all ins requirements paperwork Etc Wed afternoon I receive call saying 1 van rental was being extended so it was not available to me. Fri at 4 PM I received another call 1 before pickup saying that the second van was not available to me either. We were committed to a huge Music festival and I was told there was nothing Florida van rental could do. I own a small transportation company not over
Website had an error and reserved a car that was not available.
Car not there when promised.
Staff did the best they could with these situations.
Communication was good with the company.
Best rate around, prompt delivery of vehicle. I would definitely use them again. Thanks for a good, hassle free experience!
Staff helpful and easy to deal with
Staff helpful and easy to deal with
Having requested a side-entry wheelchair van, we received a rear-entry van. This was only a minor inconvenience, and we were pleased with the rental overall. Customer service at Florida Van Rental is excellent! We were unable to board our flight due to a sick child and had to stay in Orlando an extra day. Michael at FVR returned our call (before business hours) and arranged for us to keep the van another day. The prompt & courteous service was much appreciated on an otherwise stressful day!
The doors back and lateral door lock is not good.Everythinks else eas perfect
The doors back and lateral door lock is not good.Everythinks else eas perfect
Very disappointed that I did not receive van location info as expected and wasn't sure who to contact. Somebody dropped the ball! I hired a cab to take me to hotel and received a call from Florida Van while in cab. Had to have cab driver return to airport. A lot of confusion for me and my wife, who was doing all the running and driving around. Cab cost me $40+. In the end it all worked out but a rough start after a long day of travel in a wheelchair.
John Eilerman