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My assistant waited 5 hours for van. (Lauren Cupp) Michael, tried to say the written agreement said 3 pm. We have the agreement- it clearly states 10 am! She had to wait 5 hours for her van AND you charged us an extra $100 for the time change! .
Upon my arrival at MCO I had to call 3 times before Michael answered. Late again, this time expected, but damage done. We go to Fl every spring,never to we use your company again.
Vans were awful, You people fined my assistant $100 time change.
I would absolutely never use Florida Van Rentals again. They were 6 hours late dropping off the van. Even though it was their mistake, the employee on the phone was rude and condescending. The check engine lite was on from the moment I picked it up.
Easy no hassle pick up and drop off
I has requested a side entry but a rear entry was delivered. I did not receive a calll or text as to ho to identify the car upon arrival but I made a call and it all got sorted out. I forgot to fill the gas tank. Perhaps an email reminder would help those like me. All in all I would certainly use your company again. Love the ease for pick-up and drop-off at Miami international.
Everything with the van was great, however the interaction with a representative regarding our tax-exempt status wasn't quite as smooth. After presenting our New York Tax Exempt letter, the representative said they could only honor our request if we had one specific for the state of Florida. After a Florida tax-exempt status document was presented, the staff member then, in a very demeaning e-mail said that no adjustments could be made and that it needed to be given when the reservation was made
Very old van, stopped in the middle of the high way at the first day of picking up the van, and I had to use my own AAA to get help. Had to return the van by ourselves to the airport on the same day, and rented another van from other company. After sending the towing fee cost, no further response, but got charged fully.
Awesome
great service and very good vehicle, would definately rent again thank you very much !!!!
I was provided with the vehicle that I requested at the price that I was quoted.
The van was a little old. I dint present any mechanical inconvenient, but in other things such as handles and steps to go up. It was very economy, and confortable.