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The only thing is I couldn't find the Hyatt regency on way back
The van I received was very old, (model 2007 in bad condition). For the same amount of money, other rental companies such as Avis, offered me a new van.
The written instructions for returning the vehicle incorrectly indicated to leave the keys in the gas cap and our vehicle didn't have that option so it was a little confusing.
Took a long road trip down to miami with a group of friends, and the van rented helped made the ride faster because i had all my friends inside the van with me. Customer services was great. Needed a GPS at the last minute because I am from oversea and the company brought it to me at night before our trip. Thank you.
The service was a great option for us while down a vehicle. Thank you!
Van was delivered on time and no waiting. Great customer service. Will rent again..
The network does not have enough or any vans where the disabled person can drive the vehicle. As I understand all are disabled person as passenger.
The bus was a little older than expected. Sometimes when we called with questions people seemed agitated. Initial emails were not responded to and after submitting the signed papers, I had to call 2 days later to verify that it was received and the lady I spoke to was rude and said she was just about to get to it (I still didn't get it until the next day). Overall though we were happy with the bus and everything worked out
I arrived in Orlando with a confirmation number and called to see how to get picked up only to be told that my reservation went into the spam box and they did not have a van. So I am high and dry with 7 children trying to solve the problem. The phone person said I could go to EZ and they had better rates. She lied. . . the rental after a lot of work and negotiation finally ended up costing me an additional $100 dollars. Now that I am back home I will begin the process of calling BBB etc.
Just had difficulty finding a diesel gas station close to the airport. Would help to have directions.
Check engine light and engine oil lights were on the whole time during the trip but the office said that the computer was not reset properly and to disregard.