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Me aseguraron una van con side entry y me entregaron una van con rear entry
Mi hijo necesita llevar equipo medico y al tener rear entry hay que mover todo el equipo cada vez que sube o baja del vehiculo
En el email de confirmacion me dijeron que tenian una van con side entry
La van iba aser dejada en el aeropuerto de Fort lauderdale y media hora antes de la hora combinada, la van fuer dejada en un parqueo en la estacion del trail de Griffin Rd. y me cobraron el parqueo del aeropuerto $28
Too expensive
I had booked a 14 pass van with GPS unit as I am not a local and have very little knowledge of the area. When I got to the vehicle in the night no GPS in vehicle. Luckily I had my old one from home as a backup. Secondly no one returned my call when I left a message Saturday and Sunday. The light on the passenger side was cracked and a dent in the quarter panel on the drivers side back was on the van prior to rental but nowhere was this documented on the rental slip. On return I had no one tell
Great company would use again.
I would definitely recommend Florida Van Rentals and we will be using them on our next trip to Orlando. The rental was easy and convenient.
Horrible service! Will never call this business ever again. They told our company we could only rent a vehicle online, so we did and got a confirmation email. The day it came to pick up the van they said they never received our email. After some research they found it and kept blaming another co worker for not sending us information to fill out. So unprofessional & SO rude. Never again!!!
Agency reply:
Dear Charles, we apologize for your poor experience. After checking into your issue, I was advised that your insurance did not transfer to the rental at the time we verified insurance and we attempted to accommodate you by locating you a vehicle but you did not want to wait. As far as the unprofessional treatment, there is no excuse but we have made some changes to our reservation staff and hopefully have remedied that problem. Thanks for your feedback we appreciate you taking the time to let us know how we can improve.
Had difficulty on arrival at airport as the shuttle bus was a 45 minute wait - not good with 5 small children after a delayed flight. Also the text message with the registration plate number arrived after picking up the van. Thankfully the shuttle bus driver helped us out. Other than that the van was great, the process for booking straightforward and the staff were very helpful answering my queries.
Great rental experience. Picking up at Orlando Hyatt valet was so convenient and the sun pass toll card made travel around town a breeze thanks so much.
We had no issues with our 15 person mini-bus! I would definitely rent from FL Van Rentals again in the future. The staff was helpful, and made sure that our rental was taken care of!!
Christina Yeager
The 15 passenger van was what I needed but it was old, seats are torn up a bit. It served my purposes of hauling kids but I would not have been happy if I rented to take clients.