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Website had an error and reserved a car that was not available.
Car not there when promised.
Staff did the best they could with these situations.
Communication was good with the company.
Best rate around, prompt delivery of vehicle. I would definitely use them again. Thanks for a good, hassle free experience!
Staff helpful and easy to deal with
Staff helpful and easy to deal with
Having requested a side-entry wheelchair van, we received a rear-entry van. This was only a minor inconvenience, and we were pleased with the rental overall. Customer service at Florida Van Rental is excellent! We were unable to board our flight due to a sick child and had to stay in Orlando an extra day. Michael at FVR returned our call (before business hours) and arranged for us to keep the van another day. The prompt & courteous service was much appreciated on an otherwise stressful day!
The doors back and lateral door lock is not good.Everythinks else eas perfect
The doors back and lateral door lock is not good.Everythinks else eas perfect
Very disappointed that I did not receive van location info as expected and wasn't sure who to contact. Somebody dropped the ball! I hired a cab to take me to hotel and received a call from Florida Van while in cab. Had to have cab driver return to airport. A lot of confusion for me and my wife, who was doing all the running and driving around. Cab cost me $40+. In the end it all worked out but a rough start after a long day of travel in a wheelchair.
John Eilerman
My assistant waited 5 hours for van. (Lauren Cupp) Michael, tried to say the written agreement said 3 pm. We have the agreement- it clearly states 10 am! She had to wait 5 hours for her van AND you charged us an extra $100 for the time change! .
Upon my arrival at MCO I had to call 3 times before Michael answered. Late again, this time expected, but damage done. We go to Fl every spring,never to we use your company again.
Vans were awful, You people fined my assistant $100 time change.
I would absolutely never use Florida Van Rentals again. They were 6 hours late dropping off the van. Even though it was their mistake, the employee on the phone was rude and condescending. The check engine lite was on from the moment I picked it up.