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Van was in good condition and had no issues.
air conditioner broke. there were loose door panels along with a radio that kept on popping out; overall vehicle was readu fpr service upon pickup.
Hassle free pickup and return.
Great company would use again.
The van was clean and reliable. The pick up and drop off worked as promised. However the agency relies too heavily on paper in an age when there should be a smoother way to set up the registration electronically. Also the van was missing the headlight knob, passenger visor, and a few other panels. It also had a few rust spots. Nonetheless everything functioned properly and the whole rental process went off without a hitch.
Responded quickly to replace vehicle when a/c wasn't working
We flew jetblue which is terminal B,The dropoff point is at the Hyatt Valet, Terminal A. Was inconvienient being in wheelchair carting luggage across airport after dropping off van.
Jacksonville only has one wheel chair van company which makes it difficult meeting the availability needs to renters. It would be a great benefit to have an additional respectful good quality company in the area
WORST EXPERIENCE EVER Had confirmation for 2 15 pass vans for pickup in Boca Raton FL on Fri April 1 Did all ins requirements paperwork Etc Wed afternoon I receive call saying 1 van rental was being extended so it was not available to me. Fri at 4 PM I received another call 1 before pickup saying that the second van was not available to me either. We were committed to a huge Music festival and I was told there was nothing Florida van rental could do. I own a small transportation company not over
Website had an error and reserved a car that was not available.
Car not there when promised.
Staff did the best they could with these situations.
Communication was good with the company.