REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
One of our 2 vans we rented was great, and this survey response is for the one that was great and more along the line of what we expected. It was very convenient for pick up and drop off and the vehicle was in good shape overall considering the mileage already on it. Based on this vehicle I would recommend this agency, based on the other vehicle we received I would not.
We were rented a van that had 77,000+ miles on it, the side door rattled the whole trip, the inside was not very nice, and the steering wheel vibrated when above 55 miles per hour. Plus we asked for a 12 passenger and received a 15 passenger, which typically is nice, but our school insurance does not cover 15 passenger vans and I told that to the company ahead of time. Fortunately we had no issues requiring insurance.
The van was picked up with 3/4 tank of gas - the paperwork was changed that was left in the van. when called, the office had said that in their paperwork, the gas tank was full, and told me that i had to return it full, or would get charged $10 a gallon.
They tried to explain that the gas tank floater could possibly be broken to
the van was very run down,AC couldn't keep up .the van also had ants so we had to purchase spray to take care of it
I was little apprehensive after reading all the reviews. I was in for a surprise ! I had the driver wait for me at the drop of location. The van was clean and in very good condition. We all fitted in nicely. I had an unfortunate incident on the way and Michelle was quick to respond and send me an alternate vehicle within a quick reasonable time frame. They treated me well and with due respect unlike other box rental chains. I was really impressed. Will go back to them anytime !
Had no problems. Rented a 15 passenger van. The van was clean and ran very well. Will definitely use Florida Van Rentals again when visiting the Orlando area.
1) It was difficult to find the vehicle at Tampa International Airport as there isn't a counter and it was expressed that the van would be in a visitor parking spot.
2) Van was 2 hours late for pick-up and this was on Father's Day.
3) Air did not work properly.
It was easy to book and reach someone by phone for rental, delivery was poorly executed.
Good experience.
I rented a 11 passenger van. The van was not in good condition. The power outlets did not work; the passenger door key entry didn't work either. There was no key remote either. This was not what I expected.
The vehicle served its purpose; however, it was expecting a newer, more modern vehicle. The one we received was old and made noises when we drove it. Your price did beat the other companies we looked at online. We would have preferred to have a local presence in themTampa Bay Area. We may rent from your company again, but I'm not sure at this point.