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First of all Thank you for the good service, it is my second time using FLORIDA VAN. This time we had some problems with the vehicle.
I requested a 15-passenger VAN but they gave me a 12-passenger one.
The sliding door had difficulty opening it. The battery was weak and that caused the VAN to not start on one occasion.
The vehicle shook (somewhat uncontrollable) once it got up to 45 mph or after hitting any bump in the road. I called to let Florida Van Rental know of the safety issue and asked for replacement van. I was told another van was not available; this I totally understood. I was told to bring the van back the next day. The representative didn't consider, or appreciate movements of family members underway that day; the van was required to transport family members from place to place. Unacceptable!
They didn't answer the phone numbers to pick me up at the airport, I had to pay for a taxi.
Difficulty finding the vehicle in the parking lot.
The vehicle had too much of a musty smell.
Passenger door behind driver side did not open automatically and had to be manually opened and closed. Muffler on car was extremely pound. Air conditioner in car did not work. Seats were ripped and in poor condition on passenger side.
Not a great rental for the price paid
i never interacted w/anyone in person. instructions were sent via text. The van was in a designated space of the airport parking lot and the key was under the gas tank lid. We returned it the same way. Very efficient. The only thing that would have been helpful was to receive directions about which exit ramp in the airport to take to return the van (we ended up driving the loop and trying different ramps 5-6 times). Also where the parking deck entrance is. We missed it the 1st time.
Excellent service and very helpful and informative
The van pick up was extremely smooth and easy from Hibiscus garage!!! It was nice and clean. The van returned was supposed to be back to the same area. However, the airport police officer directed me to another spot for unknown reason but the staff was so nice to deal with the unexpected situation. I followed the instructions and took a few photos and left without any concerns or issues. If I have to point out any flaws, I would have expected that the back seats were supposed to move out but not
I wish you didn’t have a minimum of 5 days for a rental during the holidays.
The experience was good. Will definitely rent from them again.
The front lights are very poor and the door makes a noise all the way through.