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good rentals
We have rented several times fro Carls. It is alway "in and out" at pick up and drop off is super easy. The staff are solid and not different every time I rent. I love that it is NOT at the airport so I don't have to deal with the parking and business. The price always beats the other rental places. This is the perfect set up for our youth group because they always have vans available, even on short notice.
Did not receive proper information on rental even though company said it was sent and no number to call after hours number called invalid when finally got right van it was crapoy almost broke ankle due to floor mats polished slippery and floor boards to get into van slippery it was a hazard did offer any further discounts for troubles and cut into vacation time as wrong van had to be exchanged 2 days after picked up originally which took 2 hours to return 1 hr there 1 hr back to hotel no good!
I will never rent from Florida Van rental again. Customer service was decent but the vehicle itself was raggedy and even broke down. It took 3 hours for someone to come after I had to keep begging for someone to listen to me.
I was coming into Tampa early in the AM so they accommodated me by dropping it off at the airport
My rental experience was great they were very professional and the rental vehicle was very clean
My rental experience was great they were very professional and the rental vehicle was very clean
It was great that the pickup instructions were sent to the phone via text but they were not quite correct: 1) the text said to choose option 6 after calling shuttle pick up but only five options were available; 2) the text instructed to wait for shuttle at the terminal stops 34-36 but in reality they were stops 36-39; 3) the text did not instruct that a return wheelchair accessible shuttle has to be requested after returning the vehicle. Hope this will help to improve your service.
The staff was very patient with me ( it was my first renta). All my questions were answered and they were courteous and very helpful . My flight was delayed, but they were able to help me promptly and safe.
The vehicle was in good condition and comfortable and very economic in fuel.
I recommend this company and it’s my first choice for next time I need a rental. Keep up the good service!
I didn't get the van I requested, but what was received was of decent value.