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An excellent rental experience, with a minivan/car in exceptional condition. This is our third rental (from the UK) and would rent again in the future.
Florida Van Rentals looks good on their website, BUT they are not representing themselves honestly. DONT LET THE GOOD REVIEWS MISLEAD YOU, especially if you are disable
Offering services to the disabled population requires care, safety, and accommodation. This company fails in all these areas.
Edit your website to disclose lack of accessible airport shuttle service rather than making excuses, a disabled adult should NEVER have to be carried onto a shuttle to accommodate dishonest information
This was a second time and I'll be renting again
I plan to rent from this agency again, they provided an excellent van equipped with special handicap features that were needed, they were professional in all customer service interactions, and I found the cost to be very reasonable.
If you want lip service, lack of integrity or inability for customer service follow through, this company won't disappoint! They also partner with a company that fails to follow ADA guidelines and laws for the disabled with accessible airport transportation from Wally Park. You all should be ashamed of yourselves, especially when you're in the position to help those that cannot help themselves. Don't trust this company!
Upon landing at MCO we had to wait over an hour for Wheelchair accessible transport to wally parking to pick our our Vehicle
Reported by email issues with the vehicle on Day 8 of 14 and no return communication , Engine in limp mode , strong smell of gas
I asked for a rear entry and got a side entry. Had trouble with both doors including the ramp. The vehicle ran a little rough. It did however allow me to get my handicap daughter around on our vacation and for that I am grateful.
You made the rental very non stressful. We would rent from you again. Thank you
Always very helpful year after year. Highly recommend renting their vans. Always super clean and great vans.
Positives: We were picked up promptly from the airport. Negatives: The minibus was in terrible condition. I work at a public school and to say this is the worst bus driven should say something. There were holes in the roof, tape covering a light, things falling apart. One of the vents fell off while we were driving and a student tried to put it back on and got his fingers nearly cut off. We were charged $125 for a "tire torn on sidewall." This could not have been from us. No call to discuss.