REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
EXECELLENT
Waited 45 minutes at airport for a shuttle. The door with ramp would not lock. I had to press the manual lick as hard as possible while hitting electric lock to trip it. Otherwise car was fine.
Experience was good. Orlando airport was busy so the only negative was our group had to split up when going to get our rented vehicle but it worked out.
We are very pleased with the experience we had renting a wheelchair accesible van from Florida Van Rentals. The process for pick up and return was easy. The car was a little bit run down, but the ramp worked perfectly.
Great to be able to just pick up the vehicle in the parking lot ¬ have to go to a desk to check-in/pick up. I did not get the text that the vehicle was dropped off until after 5:30pm, so I was nervous about when I would get it as we were arriving late Friday night even though the paperwork did say that I would get a text an hour or so before the vehicle was dropped &I was concerned that if somehow I didn't get it that I would not be able to contact anyone since you close at 5:30 pm.
The text we received about how to contact the shuttle service was wrong. The number prompts were wrong. We ended up having to call the number multiple times & try all 6 options. When we found the right one, I waited on hold for 20 minutes to speak to a rep. We requested a wheechair accessible shuttle as instructed in the text. Over course of an hour & 2 more phone calls 2 non-accessible shuttles were sent. Finally, an accessible one arrived I have much more to say, but am not given space here.
The van is always ready and the staff is always willing to help in anyway possible. Pleasure doing business with this agency.
The van is always ready and the staff is always willing to help in anyway possible. pleasure to do business with this agency.
The passenger rear door where the ramp deployed did not function properly. It usually took 2-3 attempts each time before getting the ramp to deploy. The rear driver side sliding door had issues as well. The plastic pieces that cover the inner track line on the bottom was completely broke in pieces. The passenger rear door was open about an inch and would not fully close on its own without one of us manually closing it. All was reported to Florida Van Rental, no other van provided to rectify.
The van leaked water inside the passenger side from the roof and it rained the whole time we were there so we were getting wet the whole time