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When we picked up the van the lift did not work. I called and spoke with Michael twice and sent two emails (no response to either). We had to manually raise/lower the lift for the duration of our stay (followng Michaels' instructions).
Have not received final bill, so not sure if the price stayed the same. I messaged in the first hour about a noise, but in the 5 days never received a response.
There SUV was initially delivered to the wrong address for us to pick up. This was corrected and the SUV was brought to the correct address and waiting for us when we arrived. The SUV was exactly what we needed, and the people were very customer focused. I would definitely rent from this agency again and recommend this agency to friends and family.
Very nice rental all was good
When you have to travel with a full-sized wheelchair, these guys are the only ones to use.
It was good! We had an issue and they were willing to switch the van for another one but since it was our last day we didn’t do it!
The rental agent Michael was awesome. He made every step of the way with my rental a 10 star experience. Definitely renting from him again. Thank you so much
Need to provide fuel type on the form of acceptance, for clarity, as if returning vehicle on odd times, you’re unable to verify. Otherwise very good service.
Everything went perfect very professional no problems at all I will be renting again from them.
Pick up and drop off instructions should be provided before you land and before the drop off time, this caused a lot of confusion and time wasted! I should have been informed, pickup is not available for your entire party, this should have been added in the rental agreement! The stuff was very rude and not helpful! Wally transportation was more helpful! I called prior to verify if the van had a camera, I should have been informed it was a mirror camera! You get what you pay for!