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i reserved a car and then got called to say they didnt have the car and down sized me to a car that was too small . I reluctantly accepted . Then , one day before cruise left ( and i would be on ship with no internet access) they called me as i was driving to port and said EVEN the smaller car was not available !!! Very suspicious ... I would never use these guys' !!!make sure you have a back up plan . I learned a lesson
Agency reply:
Thank you for your feedback. For transparency to our valuable customers: This customer was a cruise ship customer in port for a few hours. We received his booking request a couple weeks before the date he required a rental. We immediately contacted them to advise that the category of vehicle he was requesting on his booking REQUEST form was unavailable during the busy holiday season that he had requested. We did not place the customer in another rental without their consent for a change. What impacted not only his rental on the day before arrival, but 6 other reservations was the fact that we had 3 Motor Vehicle Accidents within days of each other. Each of those rentals had multiple bookings on them and they all had to be moved or rescheduled where possible. This was outside of our control and we worked hard to accommodate all reservations with the exception of this customer who we could not fit into the schedule unless it was a small car. This was determined to be not satisfactory since the customer wanted a 7-seater SUV in his initial booking request. We work hard to ensure all our customers are satisfied. There are times such as having 3 MVAs, where our service is greatly impacted. We do not believe that would be different from any other agency on-island. We hope you enjoyed your stay in the Cayman Islands.
Great and courteous staff, easy pick up and drop off, positive experience overall.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.
All members of the staff were courteous, professional, and helpful. The whole process was seamless and painless. Great experience all around.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.
All 😊 good.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.
All 😊 good.
Customer service was great. All employees were friendly and helpful.
Agency reply:
Thank you! We appreciate your kind feedback. We are happy that you are happy and hope to serve you again in the future. We hope you enjoyed your holiday in the Cayman Islands.
Pickup was great as they were dropping off someone so cannot say how it would have been if we had just called. Staff was courteous but slow to process paperwork. Gentleman that inspected car for damage was a trainee but excellent and pointed out small scratches. Car had 343 miles on it so perfect. Return was the same, very slow but courteous. I will rent again as best prices on the island.
Still waiting on final bill with credits back so we will see there but believe all will be well.
We had a great car rental experience.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.
Our pickup driver was so kind, one of our favorite people to interact with while at Grand Cayman.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.