Thank you for the feedback but with respect this is skewed and inaccurate. Your rental returned during off-hours, our hours of operation are posted online on our website and all over the agency. We also provide info on using our key-drop box and a list of taxi numbers for the short less than 5 minutes ride to the terminal. You used our drop-box and obviously made the decision to walk to the terminal instead. We did review our files to ascertain if our front-line agent verbalized the off-hours return process on Sundays and can confirm that he did not. You would know that we contacted you and gave a free day on your rental as our way of saying sorry that he failed to remind you of the options for off-hours return. In regards to fees: fees are only charged when our rental agreement is violated. In your case you returned the rental with suntan lotion all over the inside panels. This requires extra cleaning by our independent vendors and they bill the agency. How would you feel if you received a filthy car with suntan lotion on the seats or panels? We offer a clean sanitized safe rental and our customers appreciate and tell us this. Read the reviews below. We are not sure exactly what is the "rough shape" of the rental that you refer and shall entertain that you were frustrated that our shuttle service was not available during advertised off-hours. We believe honesty and transparency is always the standard and we shall share the clearer picture with our customers. We know they appreciate that because, again, they tell us this. We truly hope you enjoyed your stay in the Cayman Islands and that we may be able to serve you in the future.

Thank you for your feedback. We reviewed your file and note the following: Your request a premium rental 3 days prior to pick-up date. It is high-season and reservations were high. We secured you in a similar (as advised on the booking platform) but decided to also adjust your rate. You were secured in a 2019 rental with less than 40K miles. We know that the car's windshield motor was on order and it was flagged for an inconvenience discount. However, you were not given that at the counter and we shall process this to your credit card today. We have flagged the wheel alignment (thank you) and it shall be checked post-haste. Most issues are resolved at general maintenance and others we become aware from customers as in all things mechanical they may happen from time to time. We trust you enjoyed your holiday in the Cayman Islands and hope we may be able to serve you again in the future.

Thank you for your feedback. We reviewed the file on your reservations and note the following: Your reservation was cancelled as a No Show in our system. On your booking request you have that you arrive at 11:30am on Sunday, 19th and we are currently open at 12:30pm on Sundays. This info is displayed on our website and the system would not have allowed you to book any time before 12:30pm on a Sunday. If you arrived as you indicated then that would explain why when you called there would not have been an answer. However, we note in our records that when you did not call at 1:00pm when you had the scheduled pick-up, we tried calling you numerous times to no avail. We can only apologize that we failed to connect. Our courtesy shuttle runs a normal service 6 days a week and limited service for Sunday scheduled pick-ups. We note your local address and hope we shall have an opportunity to show you the SaveMore Service difference in the future. Thank you again