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The car was not up to date at all . Not able to charge my iPhone . Air after few mins blow hot air . Car needed to be serviced air charged .
The car offered had so many dents and dings on it . You could have taken time to patch up and paint . First impression means everything you failed . However coming from the United States what could I do at the last minute. I would like you to take more PRIDE IN WHAT YOU RENT TO VISTORS . Show more Pride in what you offer . No Air No Refund ??
Agency reply:
Thank you for your thoughts and feedback. Our apologies if your impression was skewed by this experience. We celebrate and pride ourselves in our fleet as it is critical to our value proposition and in fact, a huge tipping point for the company. Our customers repeatedly shares this with us.
We also confirm that less than 5% of our rentals are 4 years old. With the vast majority being 2019 - 2022. The few older models shall be traded year-end with 2023 models. Impeccable service, cleanliness and value are matched only by our product offering. Furthermore, as a bit of insight: minor scrapes are addressed every 4 - 5 months, as I am sure you can appreciate addressing a minor ding or scrape after every rental is not possible. It is interesting and ironic, as a glaring observation, the contrast of holding renters accountable for the small scrapes they make on the rental car, only to have a negative review that we charge renters for minor scrapes and dents. High expectations with no accountability seems to be the mindset. To note also, we service rentals at 4K miles and in the case of 2020 - 2022 models at 5K miles. Finally, all the rentals have a plug-in lighter or USB Port features. The rental you were in had Bluetooth features.
In review of your file, we could not find where you informed us whilst on rent that your air-con had failed and needing recharging. A call to the agency would have allowed us to quickly address this issue for that rental.
Our records indicates that you advised us upon return of the rental. We apologize that an inconvenience discount was not offered at the counter for this as this is company policy. Mechanical issues can happen from time to time and we pride ourselves on addressing them but we do need to know when they happen. So, thank you for advising.
We shall be in touch to offer you an inconvenience discount. We sincerely hope you enjoyed your holiday in the Cayman Islands and thank you for making it SaveMore Rent A Car. We hope we can make it up to you in the future.
All of the employees were extremely courteous and helpful. You felt like they were trying to please you. We picked our car up during a nice little tropical rainstorm, and they made sure to take us out the back door through the employee space so that we could get in the car under their cleanout canopy. Great guys, excellent service, and a great price. I will definitely rent from them again when we take our next trip to Cayman - "yamon" for sure.
Agency reply:
Thank you! We are happy that you are happy and got to experience the Savemore difference. We hope you enjoyed your holiday and look forward to serving you again in the future.
Carl explained the whole process very clearly. The pickup and dropoff went smoothly. There were no problems. I would highly recommend Go Cayman Car Rental.
Agency reply:
Thank you! We hope to see again when next back in the Cayman Islands
Very helpful staff
Agency reply:
Thank you! We appreciate that you liked and expressed your appreciation of our service-difference. We hope you enjoyed your vacation in the Cayman Islands.
We had an excellent experience at the Cayman Savemore Rental Car Agency. Carl was extremely polite, helpful, ans friendly. He was very well spoken. Coming from the US, it is so refreshing to see employees who appreciate their jobs and come with a smile each day. Great job to this location!!
Agency reply:
Thank you!. You brought a big smile to his face. We hope you enjoyed your Cayman holiday and when next with us that you would think of us again for your car rental needs. All that's good.
The people were great, but when I rented I was promised a larger vehicle than I received.
Agency reply:
Thank you, we have researched your details with the view of a corrective opportunity for our team as we take our service-delivery to our customers as priority. What we discovered is that there are none to correct as this customer never collected their car. So we are at a lost to understand the misleading comment : "larger than received!".
The Facts For Our Valued Customers: We received this BOOKING REQUEST 1 day before this customer was due to arrive for a Compact Car. The Customer was immediately called and advised that due to the agency running at 99% capacity as the Island was very busy with vacationers, we were unable to accommodate their BOOKING REQUEST for a compact car but that we can get them confirmed in an Economy Car. The customer AGREED to this change. A RESERVATION was raised and a CONFIRMATION number forwarded to this customer. The next day they did not show up for the car. Our agency called them and was advised by them that their flight got cancelled and if we could hold the car for the next day same time. We were closed that day but operated on as needs basis. Our team showed up the next day but once again this customer did not. When we contacted them this time, they said they did not need the car again as they had gotten another one. So, how we receive the one-liner misleading statement above, we are unsure. What we are sure of is this: many will spin great yarns as their truth. We hope you enjoyed your vacation in the Cayman Islands.
The rep who shuttled us from airport and the rep who handled the rental intake was great. They were very friendly and knowledgeable. They suggested great places to eat, groceey shop and visit. The supervisor didn't rub my wife and I too well. Our perception of him appeared to be that of an opportunist to gouge money from customers. He kept stressing about dings and knicks and some customer who tried to repair a banged up rental and return it and if we wouldn't accept their insurance policy.
Great price and vehicle. Highly recommend.
Other than the fact that you must have at least 3rd party protection insurance; this car rental company was excellent. Would definitely rent from them again.
Agency reply:
It is a legal requirement so we need to ensure our customers have it or that it is available for purchase at our counters. Thank you very much for your kind sentiments! It was a pleasure serving you. We hope you enjoyed your holiday to the Cayman Islands.
They called a month in advance to make me aware that the car I originally requested would not be available and offered me a similar size car at a lower value. We requested pickup from the airport and the driver was friendly and helpful. He made conversation with us about our plans. During the car inspection, another young man when asked gave us some great places to eat at to try the local food. Service was great.
Agency reply:
Many thanks! We hope you enjoyed your holiday and thanks for making it SaveMore Rent A Car/GoCayman Car Rental.