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Apparently an email was sent to me previously to inform me that the rate I secured online would not be honored, and I would have to choose the vehicle I preferred at a higher rate, or a smaller vehicle at the same rate. I never received the email, as it was filed in my spam folder. When I arrived at the agency, neither the larger SUV at higher rate or smaller SUV at same rate were available. Only a compact sedan was available, which would not have fit our luggage. So I had to go elsewhere
Agency reply:
Unfortunately, quite a twist on the facts and truth. The "supposed" email was sent as you found it in your spam you later advised. We tried to help you, even after we advised about availability to no avail. We would have got you in the rental you wanted the next day and even offered to get it to you at your location, again to no avail. We are not sure how else we could have helped, since, again, we advised months before your arrival that your rental request was not available. We are always disappointed when we cannot get customers in a rental. That's why we work hard to communicate unavailability. Sweeping misrepresentations of the facts are never helpful and frankly is dishonesty. We are happy that you were able to get another rental. All that's good.
Everything very good
I did not rent the vehicle since I made the reservation but was unable to locate my driver’s licence. Someone called me the morning of the pick up date but that was bad the person needs customer service training.
Great experience
Overall pleasant & easy transaction!!!
Normally I rent from another company on Island online but because my timing was too short it was decline then I found this company and I am sorry I did not know about you guys before because everything with this company is great I have no complain. I was about to change my rent to a shorter day and when I call one agent they say it is OK. The next day I change and the agent was very patient with me. Thanks for your service of which I will have no doubt recommend anyone.
Agency reply:
Thank you! We are happy that you are happy. Looking forward to seeing you again soon.
All ok
Great company to rent a vehicle from. Very flexible, understanding and courteous.