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HDC is a straight up scam. Tried to get in touch with them to inquiry about picking up the car a day early. Called the number on the reservation. They picked up twice and literally stayed silent. Then I got a random text saying “how can we help” when I called I had to explain three times what I wanted to do. They said “we’ll give you the price when you get here, we won’t give you a price over the phone” big red flag. Then I jumped in Google and found tons of bad reviews. Cancelled ri
The price I was charged was double what I was quoted. The car I rented was overdue for an oil change and has a slow leak in one of the tires. Also, I was forced to purchase insurance when my company covered rentals which was not told to me at quote. My flight was at 530 am on Sunday and I was never told that the shuttle to the airport didn't start until 9 am so I had to pay for an Uber to the airport. I feel this company misrepresented themselves and will never use them again.
As a business owner I was appalled at the rude people. I know we were not alone in our thoughts as there were people talking to us both coming and going that were very disappointed
Lack of clarity when booking, hidden fees and additional insurance requirements. We waited almost an hour on a shuttle pick up.
All was good
Charged for one way fee which wasn’t on my original reservation. Forced into buying insurance. Crooked rental car agency with rude professionals.
Not getting the requested vehicle wasn't good. But we good a good replacement..it was not in total readiness for rent but the staff did his best and was patient...
Easy and save👍🏻
The company knew that we were arriving after midnight, but never bothered to inform us that they close at 10 PM, so we had to pay $65 for a taxi to take us, and then had to find another rental company the next day that would pick us up and take us to the agency. Plus, your office is in Miami and we flew into Ft. Lauderdale. It was just a bad experience that could have been avoided had you provided more information.
I was sold a HORRIBLE LIE! Your website allowed me to rent a car for an after hours pickup. I paid for an Uber that dropped me off at 11P who would not allow me to return to the airport. I waited for over 30 minutes in the dark and as a female how unsafe that was for anyone at that hour. You took my money and I had no vehicle. Worst yet, you survey me? I want to go to the Better Business Bureau or CBS news. Either return my money or allow me to still use the rental. I still am stuck!