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I ended up making close to $110.00 more than expected. Furthermore, the car was in very poor condition. The manager Roberto was a nice guy, but I did not feel like my business was appreciated. The other manager (don't remember his name) when ever I called he was pass the call over to Roberto, without knowing why I called. HDC was an overall very negative experience.
I felt HDC had the highest rate for unlimited toll pass and the highest rate for liability insurance. I felt like I was taken to the cleaners with this company. I was given a 2 days rate for $55.00 via (carrentals.com) and after all the hidden fees, I ended up paying close to $180.00. I would not use them again, nor do I recommend them. I went elsewhere and rented the same car for 3 days, and paid significantly less.
Very good experience renting a vehicle there.
WORST. EXPERIENCE. DO. NOT. RENT!!! Online RESERVATION quoted for $56. Got there, and was then told it was $175. The man would not honor it and stated i HAD to use their insurance even when the website said I didn’t have to. This sketchy place isn’t even at the airport by the way. I refused to pay and requested to be taken back to the airport where the guy drove like a SPEED RACER to skurt up to the airport. They try to finesse. Also for reference, this was in Miami, FL.
A week before trip I did ask HDC about info how to find the pick up location and informed about my arrival time. I got no reply. When I arrived HDC office was closed. I did not rent car finally. And I do not reccomend HDC service.
The original quote I have on paper from your website was 140.99 TOTAL, When I arrived they quoted over $400. Then ended up charging $326.54. after having to negotiate. They also forced me to take insurance when I had proof of my own. Please reimburse me the difference of 185.55. Terrible experience, being lied to and cheated. Jamie 440-552-1259
The vehicle had bad brakes . The price that I was expecting that I booked online was not granted . We even had to vacuum the car ourselves before returning . They made us purchase their insurance even though we had plenty of coverage on our policy .
Was quoted one price online and then a much higher one when we arrived. They tried to force us to use their insurance and were very rude about it. The car was very dirty. Will never use them again.
I rented the car online to be picked up at 12 noon…. I called and said I would be an hour late… they said no problems when I got there they did not have a car for me and said since I was an hour late they would have to go thru the “paperwork” to find my reservation. I waited for 45 minutes and then left. DO NOT GO HERE!!!!!
I thank the staff for their patience with payment and making it work for me. The only thing is that the zpass should be credited back when not used. Thank you again.