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This was not a good experience. The car we received was dirty and wet upon pickup, the windows sometimes wouldn't work, one of the doors wouldn't open from the inside, it didn't drive well, it was stained. Not what you would expect from a rental car service. Definitely will not be returning or recommending.
Agency reply:
Hi Zoe. I am sorry to hear about that. Actually the car you got was a free upgrade to midsize vehicle from economy you booked with us as economy car planned for your rental got into accident. The seats were a bit wet as it was detailed shortly before we given it to you, and not dirty (just wet as we check it) and it did not have a time to fully dry due to unexpected change in the schedule before FULLY SOLD LONG WEEKEND. Just checked the windows and driving on that car you had (happened to have this car now) and both is fine (so i think maybe something stuck between the window and door as its 2016 model vehicle and on Mazda warranty. The doors have child locks and all you need to do is to change the child lock on the door so it will start opening from inside. Anyway if you would call us we would explain it all to you or would try to change a car if you did not like it. And forgot to remind you that you got a 2nd driver for free which looks like you really did not appreciate and had a really cheap deal for long weekend. I think you are unfair in your judgement for us.
You have just got the right place Iversta Rentals Inc. offers incredible customer service.
Agency reply:
Thanks for your comments. As you left 5 stars for our company we know that our service is good. All of us -
car rental companies near the airport - are trying to make it good for the clients. Hope to see you back soon!
In your TOTAL PRICE quotation you should make it clear that insurance price is not included yet.
Agency reply:
Hi. Thanks for your comments. The rental rates in Ontario do not include CDW. That is common for all rental companies. It would be looking weird if we would mention in our booking system something like "Daily rental without insurance" as nobody does it. However CDW is always available in extras to buy. And majority of the renters have their own policies.
It was more than a hassle to get from the airport to the rental office. It included a long walk, short train ride, and pick up to be driven to the office. The staff, although it is mentioned in the contract didn't explain that toll roads will be subject to a large administrative charge and should just avoid them completely. After returning the vehicle, they seemed surprised that the vehicle smelled like dog when they knew full well there were dogs inside the vehicle.
Agency reply:
Thanks for your comments. Perhaps it would be good if you also mention that you saved a lot of money by renting from our company instead of airport car rental companies. ALL rental companies besides major ones (Avis, Budget, Enterprise, Dollar/Thrifty, etc) located OFF airport and we are the closest one to the terminal. Majority of the people also find it very easy and fast to get to the pickup location as walking to the parking of the airport car rentals also takes time (which you forgot to mention here or maybe you are not aware about it). As for 407 - you were explained everything at the time of signing the rental agreement and you implicitly signed for 407 and traffic fines box. So its a bit strange to hear now that we did not explain it. As for pets - we dont allow them in the car. Someone from our employees has probably missed that point that you will have a dog in the car. In anyway you were not charged anything for detailing even though the car was badly messed up. I dont see what are your comments about
Didn't appreciate the car that much but it's just personal taste. Service was perfect, nothing to say about that. Surprised for the extra fee because we left Ontario, none of my friends here heard about that before. Would still highly recommend this company to anyone!
Agency reply:
Thanks for your comments. We normally asking people about their travelling plans at the time of booking. Perhaps you decided to go out of province when you had a car with you. Will give you some discount when you are back!
Very nice agents
Agency reply:
Thanks and we appreciate your comments!
A great company, no complaints whatsoever
Just wish they had been there at station or had a cell phone rather than office.
Agency reply:
We also wish that. However you still enjoy much better rates compare to renting the car from airport!
I was very happy with the staff and how I was treated. The car was in great mechanical condition and very efficient.
I will gladly use this company again and will recommend them to others