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Thanks so much! We had a great trip and the car was excellent!
I know it's part of the training, but I hate it when I decline extra coverage only to be asked 1-2 more times if I'm sure. Also, having to wait for our car wasn't great. Overall, I'd probably go back to Alamo at LAX for future rentals as they have self-serve kiosks and allow you to walk right out to your car. It's also a bit confusing to remember that you have to get the Joe's shuttle from the hotel pickup instead of a Midway-branded shuttle at the rental car pickup island.
The only issues were that the car had a few scratches and dings, and that the passenger-side rear door would not open from the inside (the child-safety switch was jammed).
The problem was the clerk was so intent on trying to sell us an upgrade to a Mercedes she never checked for us the pre-payment for gas purchase. So when I returned with the tank one-quarter the man asked if I had purchased. I thought yes, but as I see on the bill you just emailed me she never marked it down. Your company was the best price and the car was brand new with no issues. I thought all of those were great features. Train your staff to cover all costs. Ruined a nice experience.
= )
Excellent as always
Overall a very positive experience. The girl who helped us with our booking was really friendly and prompt. We also got a free upgrade on the car. Handing the car back at the end was quick and easy. Would definitely use Midway again.
Fantastic Service and Great price.
Midway customer service is always "Premier customer service."
No hidden fees and they are pretty clear about their insurance options. Quick service, freshly cleaned car. No complaints!
I was very pleased with Midway and it's staff. The car, cost, the shuttle service was all great. This was my first time using Midway and I'm sure to use them again!