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Quick, no fuss, nice car, very helpful Joe's shuttle drivers both ways, altogether easier than fellow travellers experienced at big-name rental agencies at LAX the same day/time. Good job!
all good
The pick up shuttle was not clear - it didn't say mid-way - it said joe's something. Also, not enough shuttles - had to wait 20 mins and call 3x to get a shuttle. Also, the office is too far from the airport which is a liability that affects choice.
Great rental car company and amazingly pleasant staff!!!! Was upgraded without the extra cost - well pleased!!!
For people who don't know your operation a better explanation of where to meet the pick-up at LAX, on your web page, would be a definite improvement. It was almost 30 minutes, before I found out where the pick-up point was!
The car was not what I ordered, however, it was a better and bigger model, for the quoted price.
My only complaint is that I had to wait over 15 minutes for the car to be washed and vacuumed, which is a little disappointing as there were no other customers in sight and it seems like it could have been done in anticipation of my arrival as I did have a reservation.
I also think the tolls roads and fastrak rules should be given to each renter along with the contract, not just put as a notice on the counter.
Great experience! The staff were so friendly and the car was just what we wanted.
My experience was great.
Helpful and quick service team with a good quality rental car. Upgraded from my original rental. Happy with the experience overall.
Super easy rental pick up and return. Car had a lot of scratches and small dings when I received it, but all were documented by staff at pick-up. Shuttle to and from airport was fast and direct.