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Very bad experience, when I have arrive and ask about my rent car booking, the face of the guy was, No Idea, he ask me about the name and can not found it, I got him the reference number and he change the behavior, making feeling me as suspicious person, he told me, the car is very small for 20$ more at day you can have another better car, I reply, just I want have the same that you offer on the web page, he told me, the price is 3 times the price that the website show me. very disappointed.
The customers all seemed to receive Corollas except me. I was the only one with a Elantra. It felt like I was being discriminated against, but I just assumed I was unlucky. I drove it for a couple of miles (where it was now bright out), and there were coffee stains everywhere -- seats, door panels, headliner, plastic trim. I brought the car back in and they tried to give me another Elantra. I asked if I can take out a Corolla, and they upgraded me to a Camry, which smelled like cigarettes...
The initial car I rented had acceleration problems. Midway exchanged for a better car at the same cost quickly, efficiently and very politely. The second car performed very well.
thanks i have used your services many times and will continue
This is the second time that I have rented from this location. Both experiences were very positive.
The people are great.
I never get an upgrade though and I am there almost every week for several months.
The gas tank wasn't pinned on Full so I paid much more to refill the tank (double what I should have) and it still didn't fill it to completion. That's not right.
The only issue was that I couldn't use my gift card as partial payment when I was originally told by a rep that I could. Other than that, no issues:)
Midway has always been great
Rented from the Santa Monica location, employees at this location were wonderful to work with. I was very leased with our experience with Midway Car Rental.
great!