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Terrific as always!
I always love renting from Midway. Great cars and people. On this rental, we had a great Camry, but it seemed like a previous renter had smoked in the car. Even though Midway cleaned and deodorized the vehicle, we still detected the odor. Even with that, it was a great vehicle and it suited our needs.
I've always had great cars and service from Midway. They don't nickel and dime you like many of the other agencies. I like how they take a video of the car before you leave and point out any issues already there.
Everything was perfect. They have an airport shuttle that shows up about every five minutes, and once we arrived at the office, I was in and out in under 15 minutes. The van was almost new and was perfect for our family of six. All the kids loved it, as did I. Drop off was painless - pulled up, left the keys in the ignition, and a minute later we were on a shuttle heading back to the airport. I've had horrible car rental experiences before - this was outstanding.
Great experience all-around, from shuttle to car quality to ease of check in and check out.
Great experience
I dealt with three staff members. The gentleman at the check-in counter when I first arrived on March 28th was reasonably courteous and helpful. The same could be said for the gentleman who processed my vehicle return on March 31st.
The gentleman in the garage who issued my vehicle on March 28th, I found to be relatively abrupt and not very friendly. Perhaps some retraining here might be helpful.
They wash the car right before you get it, which is great! Also, they take a pictures with their Ipad of the vehicle so you have on-hand proof of what damage already existed on the car.
The $400 deposit is steep for a bright blue base model Toyota Rav4
Picking up and returning was very easy. No long lines or waiting. The staff were all friendly.