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Great
Wouldn't honor my reservation. I think this is a scam agency. Also it's not at the airport like they claim. I wasted an hour just getting to their desk.
Services were great and fast
The check engine light was on and I was worried it would stop working at any moment.
I wish information about shuttle buses and other things would be more clear within the airport.
This is the first time dealing with a car rental company that I actually gotten a decent car I love it no problems.
We rented in Ft. Lauderdale. The agency is not at the airport we waited ½ hour for a van. We waited ½ hour at the agency. We were told we needed to pay more than we thought. We received a car with severely worn tires. We got a flat 100 miles from the agency, and were told our only recourse was to return the vehicle. We were advised we would not be reimbursed if we repaired or replaced the flat tire. We paid out of our pocket to repair the tire.
The service was fast and the customer service was very nice!
It’s was great
The rental process went smoothly - the vehicle had a broken/disconnected rod in the trunk which made opening the trunk interesting but other than that everything was good.
The shuttle driver who picked us up was on his cell phone from the time he arrived at MCO to the time he dropped us off at the rental office. In the shuttle he had the cell phone in his hand and sometimes he had it in his lap and was looking down at it while the shuttle was moving. It was very concerning causing abrupt stops when traffic ahead of the shuttle slowed/stopped.
Paula in the rental office was excellent. She was knowledgeable, friendly and anticipated all of our questions.