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This was the first time I rented a vehicle and had to purchase additional insurance. My auto insurance has always been satisfactory to use and I never purchased additional insurance. I will never rent from this agency again nor will I recommend them to anyone. The customer that came after me had the same experience as I did.
It was a complete fraud
Hidden fees and costs and they don’t accept American Express so I was forced to use their insurance
The car rental is not right there at Airport, you have to take a shuttle to the Renaissance Hotel and they are located on the rooftop. It was easy in and out. Would recommend.
They did not pick us up at LAX airport and when we visited them next day morning the reservation got canceled and asked $50 to activate the reservation.
We rented a compact car but got a minivan. We did a lot of driving and with current gas prices it was a bit more than we wanted but it worked out. Staff were all great. I did want to return the car a day early and was told I wouldn't get a refund, which I think is ridiculous. Plans change and the flexibility would have been appreciated.
SCAM ALERT*
Good job, you found a car for 3 days for $50? Yes, it’s too good to be true, be ready to surprisingly pay an extra of $30-$55 a day depending on your OWN car insurance. I did not go back to check their website to see if this information is there as they said - but if it is, you have to dig for it. This place is a scam, do not waste your time.
Also during booking they say this place is IN the airport and it’s miles away. Eventually when the “bus” came to pick us up
Great experience overall. Great car, great service and great value
The staff was great and very helpful. Had no problems picking up my car and returning it. The car was fine, and had plenty of power and just what I needed for this trip. Overall, a very nice and easy experience. Thank you
Reservation never said to bring insurance cover sheet. Wound up paying for insurance that was not needed. Car had damage to door when picked up. Return was a disaster. Not enough transport for number of people. Had to take UBER to Airport. Everything was an added expense. Would never recommend or rent from this company again. W