NU
REVIEWS
REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
Car had trash in it. I was not given a car class I reserved and when asked for it I would have to pay more.
Would recommend!
I had to come back to change my rented car because was damaged...
One of the front desk ladies was completely rude and disrespectful athough she had a long line of people. Two managers had to get involved or else the situation could have escalated! I travel to Florida a lot and this was my first and LAST time I rent from this place because of her. Never have I been so disrespected without reason when arriving for a vacation. Terrible customer service from this person.
We were able to reserve a convertible. We got there and they don't even have convertibles in their fleet. Don't do it. I should have listened to the other reviews
Unless you don't mind waiting over an hour to get a car you did not sign up for, I would recommend paying a few extra dollars for the upper branded car agencies located on the airport property. They told me the car that I had chosen as one of their choices on the website was not even carried by them. They tried to send me out in a car that we could not even fit our luggage in. We had to wait for a runner to go get a car clean it and that barely fit our luggage in.
I purchased the tank of gas, and believe I was over charged. It cost $60. When I refilled in California at a higher price, It was $49. Maybe charged for the larger truck price. I put in 16 gallons to fill up and was charged for 21 gallons. Was going to discuss this when I dropped the truck off, but it was so busy, I decided to call on Monday. Overall the truck was awesome and met my needs at a good price.
I never found the rental place to rent the car, but this place charge my card for a rental that I never got, and I am going to fight the charges to my card considering I never used the rental car.
Tried contacting rental company approximately 4or 5 times from Logan Airport, but call was dropped or not completed. Confirmation page gives you a number to call. Renal company advertised that it is located at Logan airport, but Hertz/National/Budget had no idea where company was located.
Although I waited an hour for a car - Joe behind the counter did everything he could to get me a decent car. They upgraded me to a nice car, which I was happy about.