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No instructions were provided as to how to connect with the car. We had to make calls in freezing cold outside as the phone numbers provided were not local and could not be connected with inside the terminal. We waited over 15 minutes with no response. The next try was barely audible and the instructions were not clear. We were given another number to call which we did. It took us over an hour in freezing cold to connect with a driver who would take us to the rental car agency. Never again!!
Great rental, great experience!
LAX location is staffed with liars, from the top down. Instead of getting the car I had RESERVED for 2Pm I was put on a 6+ waiting list, with no estimated time for availability. They offered to book me elsewhere for MORE. Car finally available 3 1/2 hrs later.On return I was ripped off $52 for 5 gals gas, nearly charged a late fee tho I had been assured I could have a 1 hr grace period for the inconvenience (it was 1/2 hr). APPALLING SERVICE-but evidently common practice there.
ea. time I had to call for a ? - the gentlemen were very courteous.
company should advise renters to bring proof of insurance if they choose not to buy the liability insurance offered by the company. it seems it's a bait and switch. offer a very low base rate but then charge for add ons...gps, liability insurance, gas option, etc etc. be up front about pricing
When the deal seems to good to be true, it probably isn't.
Things went smoothly and was very satisfied with the car and service.
Staff was rude, and gave conflicting information regarding internet rates. Dishonest or unknowledegable.
It would be helpful if a map was provided that would guide the driver back to the pickup location as well as showing the nearby streets for exiting to the place one wants to go. The staff was not knowledgeable as this location was only one week in business.
You get what you pay for. Car was dirty, smelly and a little banged up but service was excellent.