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car was dirty inside and outside. wiperfluid did not work so I fixed it. Also the auxillery jack for my gps did not work so i was not able to use it for navigation. not really happy with the rental.
in your www you don't explain about your milege charge!!!!!! if you had that data i have made other plans wanted a compact
car but I got economy we where not the only customers with the milege charge problems!!! also name of rental car in not what you have in your location???????
Website allows you to rent at MDW after 7pm... but the local office is closed!!! No shuttle or car.. had to rent a car from a different agency for the day...
Had to wait a while at the airport and then the paperwork took forever. Could have gone a lot better if they would have asked for insurance information in advance (email). The staff was nice. They were just slow and didn't seem to really know the process.
I'm in the military and travel a lot . I'm rent car every times but never have a full size car for a price that I got this. The Staff in Midway Airport was really courteous and friendly, if I travel again to Chicago or other airport that you have business I will use this agency and tell my friends and co-worker about it.
Very nice experience, friendly staff, clean car, and the price was right!!
First time I have rented from this company and the overall value was excellent!!
Do NOT rent from this agency. Deceptive website. Location is not close to airport or safe. Paid for a Camry or likes and got a crappy Chevy (stains, messed up trunk). No map of local area when we asked. Horrible customer service-no notification the pkace closes at 7 and no key drop box. Called for help and Bill wouldn't give us his last name or come up with a resolution for a late return, instead hung the phone up on us. YES, we were hung up on. I have never experienced such a thing. STAY AWAY.
My online quote was less than what the agency said I had to pay. After talking with the agent, then the manager, I finally got them to lower the rate to what I was quoted. The car was not clean. The windshield was absolutely filthy, front and back. The people in the office were nice, however, the guy who drove us back to the airport, didn't even get out of the car to help with our bags, nor did he offer to even open our doors.
rental company provided great servi ce and value