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45 min wait at airport for the shuttle. Deceiving cost. Was told at the counter that you didn’t “partner” with my insurance so I had to pay a waiver fee which is ridiculous. I only planned on using the toll pass 2 days out of my 7 day rental and I was forced to pay for all 7 days so less that $15 of tolls cost me over $90. Upon returning the car was told I had to wait for the shuttle driver to show up to inspect the car wasting eveyone on the shuttles time while 2 people sat inside doing n
I was charged for a toll in every where I went l stay on the street to avoid the toll they charge me 4.95 + a 29.00 fee I am going to call my credit card company and complain about it
Car too much per day including the fees and insurance. Then on top of that a $500 deposit?? Ridiculous, especially since it's been 6 days and I haven't received my deposit back.
Not worth the $30 you try to save by renting from here. The inconvenience isn’t worth it.
This car rental company was very unsatisfactory and need a direct overhaul as for as customer service. NO ONE ADVISED ME THEY DIDNT HAVE A DROP BOX ON SIGHT.
The service as far as me receiving my rental car in a timely manner was terrible.
These cars that the company offered were not maintained at all.
I do not recommend this rental car company at all.
Nice car. Staff was fine but language barrier was hard. Pick up and return was ok.
Car rental was a great price. We will be returning
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The cars are not at the airport, you have to waited for an unmarked shuttle to get you. Good luck finding the shuttle because no one says anything. I had to ask every shuttle driver if they were stride. Finally a blue one with four car companies on it said yes. None of the car companies were stride. Then I got there after this hour ordeal and found out they had canceled my car. I was late because I could not find their shuttle. This was a horrible experience.
Was was given a 100 mile per day limit (even though I do not live in Texas)
Stride kept the $500 rental deposit - they are trying to see if I did not notice. Action is being taken. Beware of this cut price, low service car rental agency!