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The facility needs an upgrade. Otherwise, good experience.
We waited quite a while at the airport despite having to include our flight number and landing time. I had to call customer service after over 30 minutes to get picked up. There were a lot of fees added once we got to the agency to pick up the car and the cost was more than $100 more than what we were quoted. Overall, once we were in the car, things were fine.
The way to communicate for pick up is not intuitive. Customer service representative over the phone gave me wrong instructions, this is unacceptable, I wasted 2 hours and had to end up taking an uber to go and get my rental.
Fortunately, the supervisor of the Houston site: Tony. Was very accommodating and made the experience better.
Reached late at 6:10 pm and location was closed. Flights gets delayed all the time now a days. Should not have tried such unheard companies just to save few bucks. No refund given as of yet
Beyond happy. I have notified all employees and travel facilitators to check you first.
Chris was wonderful and helpful throughout the process
Upon leaving the office, the tire light came on saying one tire has a pressure of 11, which is dangerously low. I put air in it and went on my way. Next day, it was down, and it went down every day. I attempted to call the office, and customer service multiple times, never once receiving any response, not anyone answering the phone. I had to put air in it 4 more times. The rented an unsafe car, and did not care upon return, only saying "email customer service" . Awful from start to finish.
worst experience ever avoid like the plague
Office closed early and no shuttles were available.
The car died and I called for service and was told we needed to use our insurance roadside to get it brought in... jumped it and it ran... then it died again in the middle of traffic to find it was a loose terminal on the battery. Poor quality assurance and care of vehicles.