Stride
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I have rented from hertz, Avis, enterprise, etc in the past and have never been asked for my insurance policy declarations page. It took me 30 minutes and multiple phone calls to get it. This ate into my vacation and really irritated me.
Next, I was told that I had a $2,000 security deposit. Are yall nuts?? The reservation itself was $80, and you’re asking me for two grand? No. Then I was told that I could pay a flat $30 non refundable so that I could bring the 2k deposit down to $500. GAR
Horrible rental experience and will never rent from them nor would I ever recommend them. After waiting in line for over 20 minutes, I got to the counter and was advised my rate was going to more than double. I canceled my reservation and went to Hertz, which was a MUCH better rate and experience.
Terrible experience hidden charges workers talking Spanish instead of English front of customers
Johnny, the manager is great and accommodating
This is a big scam company
I returned the car on-time, as agreed, and clean and unblemished. As of February 13, the rental company has posted the security deposit to my credit card and I have not received my Security Deposit re-credited to my credit card. I have requested my money returned, and am awaiting my recredit.
The worst experience I have EVER had renting a car. Waited in line for nearly 30 minutes (there were only two other people in front of us and 3 people working behind the counter). Once we were waited on it took 22 minutes at the counter (we timed it). Then the car wasn't ready - another 20 minutes. Was then told $1500 was collected for a security deposit. Returned the car in perfect condition and told it could take up to 30 days to have the $1500 refunded from my card. Do NOT use this comp
The facility needs an upgrade. Otherwise, good experience.
We waited quite a while at the airport despite having to include our flight number and landing time. I had to call customer service after over 30 minutes to get picked up. There were a lot of fees added once we got to the agency to pick up the car and the cost was more than $100 more than what we were quoted. Overall, once we were in the car, things were fine.
The way to communicate for pick up is not intuitive. Customer service representative over the phone gave me wrong instructions, this is unacceptable, I wasted 2 hours and had to end up taking an uber to go and get my rental.
Fortunately, the supervisor of the Houston site: Tony. Was very accommodating and made the experience better.