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I was charged double the price $24.99 for an additional driver. I only needed an addit'l driver added because my wife's credit card was used to pay for the rental. Her card was used because they would not accept my Visa debit card or Amex. When I made the reservation it asked me how I would pay the deposit and I checked the box that said debit card which is very misleading. Why wasn't I informed about credit card requirements before I arrived? Also, I was not allowed to change driver to my wife.
THIS RENTAL COMPANY IS RIP OFF SO DO NOT USE THEM. Its off airport location and made us wait almost an hour for the car. When we reached their location, found out.....they operate 6+ rental companies from just one location/counter. they wouldn't honor the price and want to add unreasonable fees more than doubling original quote. There were ~5 familes in the van and none of them ended up picking up their car because of various types of price grousing
The person were rude with other employees for no particular reasons. The company does not mention anywhere that they don't accept American Express, which "forces" me to pay for insurance, were I should not need to.
Car gets delivered with half tank, which makes hard to return it back with the same amount.
Caveat emptor. The price was attractive compared to the onsite rentals, but this was not a normal rental experience and I ended up with no car on one of the busiest travel periods of the year because I did not bring and could not easily produce my auto insurance policy declarations page at pickup time. Finding an alternative was very expensive via a luxury rental company as they were the only ones with cars available.
Terrible agency. Did not have car available. Did not provide correct information on when car would be available. Do not recommend at all.
Super quick and easy experience.
My rental was for a premium SUV (toyata highlander or similiar) I recieved a Nissian Rouge which work just fine, but it's smaller than the highlander IMO.
my vehicle that I ordered was not available and I was forced to pay for a comparable one and not giving any options and it was terrible service and a very sad about it and I paid money that I did not budget for a bigger vehicle that could accommodate disabled people so I could not downgrade to a sedan. I also reached out to customer service and I’m not yet back And I know they won’t even read the survey
1- the kayak and CRX list the company as "in terminal". but it was off terminal ( 1hour waisted searching)
2- did not have a shuttle with rental company name - confusing to find and waisted another hour.
3- for Time that I wasted finding the company, I arrived after 2 hours. They said you are late! did not take responsibility
4- I rented a full size SUV, they changed it to midsize SUV
5- the rental car was in bad shape - tires at the end of life - window very dirty ( I had to clean with sup
Instructions for pick up stated a shuttle comes every 15 minutes but after 20 minutes of waiting I had to call and then they sent a driver. The staff that helped me lied about the toll pass. I didn't actually need it but she made it sound like I really did. What a scam